Lead CSR/Teller - Carpentersville - (Preferred Bilingual Spanish) Full Time

Fifth Third Bank, N.A. • Carpentersville, IL • 2h ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

Partner with Financial Center Manager to gather and report monthly FCA requests.

Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Assist in training newly hired Customer Service Representative

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.

Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Act as a leader and a resource for both customers and platform team.

Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

Lead CSR/Teller - Carpentersville - (Preferred Bilingual Spanish) Full Time

Total Base Pay Range 41,600.00 - 64,500.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Elevate Care Riverwoods • Riverwoods, IL • 2d ago

Retail & Hospitality

Now Hiring: Director of Maintenance - Elevate Care Are you a hands-on leader with a passion for facilities and HVAC management? Elevate Care is seeking an experienced Director of Maintenance to oversee and enhance our bu...

2d ago

Go to Apply

Automotive Assistant & Service Managers

Mavis Tires & Brakes at Discount Prices • Batavia, IL • 2d ago

Retail & Hospitality

Batavia, IL, USA | Hourly | 40000-65000 per year | Full Time Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers Put your career into high gear with Mavis Tires & Brakes at Disco...

2d ago

Go to Apply

Junior Buyer

Catalyst Acoustics Holdings • North Aurora, IL • 2d ago

Retail & Hospitality

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13090785 \ Position Title: Junior Buyer\ Requisition Id: 1536\ Worker Category: Fu...

2d ago

Go to Apply

Commercial District Manager - Chicago

Netapp • Schaumburg, IL • 2d ago

Retail & Hospitality

LOCATION This is not a remote-anywhere role. Candidates must be based in the greater Chicago IL area with the ability to travel for customer meetings, partner engagements, team events, and quarterly business reviews. JOB...

2d ago

Go to Apply

Housekeeping Aide

Marriott • Lincolnshire, IL • 3d ago

Retail & Hospitality

Additional Information Must be able to drive hotel shuttle, Evening Shift, Weekends Mandatory Job Number 25180108 Job Category Housekeeping & Laundry Location Courtyard by Marriott Chicago Lincolnshire, 505 Milwaukee...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.