MCG Customer Service

ManpowerGroup • Fort Lauderdale, FL • 2h ago

Our client, a leading organization in the customer service industry, is seeking a Customer Service professional to join their team. As a Customer Service representative, you will be an integral part of the Customer Support Department supporting customer engagement and satisfaction initiatives. The ideal candidate will demonstrate excellent communication skills, a proactive attitude, and strong organizational abilities, which will align successfully within the organization.

Job Title: Customer Service

Location: Fort Lauderdale, FL

Pay Range: $16.50

Shift: Varied shifts

What's the Job?

Respond to incoming calls from customers and provide accurate information regarding Bosch MCG program

Maintain accurate customer records and notes in respective systems to support the program

Develop customer relationships that contribute to business objectives and promote customer loyalty

Research and resolve customer questions and issues to ensure customer satisfaction and retention

Process tickets using a web-based system to escalate customer issues as needed

What's Needed?

Minimum of High School Diploma

0-2 years of experience working in a call center environment

Excellent communication skills, both verbal and written

Proficient in Microsoft Office and web-based applications

Knowledge about brand loyalty and concierge services

What's in it for me?

Opportunity to work in a dynamic and supportive environment

Develop valuable customer service skills

Be part of a reputable organization committed to employee growth

Engage in meaningful work that makes a difference for customers

Potential for career advancement within the organization

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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