CPW Administrative Assistant III - (Cherry Creek State Park) Denver, CO
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CPW Administrative Assistant III - (Cherry Creek State Park) Denver, CO
Salary
$49,848.00 - $61,020.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
PMA 00469 11/2025
Department
Department of Natural Resources
Division
Colorado Parks & Wildlife
Opening Date
11/10/2025
Closing Date
11/24/2025 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
4201 S Parker Road, Aurora, CO 80014, USA
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
patrick.warnes@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
Hiring Pay Rate
Please note that all employees new to the State Personnel System are paid on a bi-weekly basis
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Consider joining the dedicated people of the Colorado Department of Natural Resources. It's our mission to manage and conserve Colorado's natural resources for the benefit of people today - and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.
We invite you to explore our website at https://dnr.colorado.gov/about-usto find out more about the work we do to manage Colorado's natural resources for today - and tomorrow.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
In addition to offering rewarding, meaningful work, we offer:
Medical and Dental plans
Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans
Paid life insurance
Short- and long-term disability coverage
Employee Wellness programs
Flexible Spending Accounts
Health Savings Accounts
10 paid holidays per year plus generous vacation and sick leave
Career advancement opportunities throughout the State system
Some positions may qualify for the Public Service Loan Forgiveness Program (https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch)
COLORADO PARKS AND WILDLIFE
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.
This work unit exists to manage Cherry Creek State Park, a water-based state park within the guidelines of Colorado State statutes, regulations, and Colorado Parks & Wildlife policy and procedures for the use, benefitting over 2,300,000 visitors which utilize the area annually. This unit provides safe, quality recreational and educational experience opportunities to the public.
This unit is responsible for providing visitor services, maintenance functions, natural resource protection, natural resource education, administrative functions, law enforcement, inter-agency cooperation and assisting with statewide programs. The work unit administers State Park Programs within the district, and provides recreation and natural resource management expertise to Federal, State, County, Local and Private entities.
Description of Job
This position is section manager for the visitor center within the campground. The position oversees day to day operations of the office. This includes customer service, sales of CPW and retail products, supervision of temporary and volunteer employees. Management and use point of sales system and reservations for the campground.
This position exists to provide a variety of direct information services to the visitors to the park by working the front counter, answering telephones, replying to e-mail inquiries and maintaining current information on Parks and Wildlife web pages and social media. The position manages a variety of visitor center programs including front desk management, retail sales, group picnic/meeting room rentals, refund requests, revenue collection, website, social media lead and automated information systems. Acts as an administrative assistant to the Park Manager VI with an emphasis on accounting, purchasing, data entry, coordinating temporary work programs, seasonal employee time-keeping, special events and managing special projects. Provides marketing assistance for the park and works with local, regional, and statewide tourism information outlets.
Office Manager/Customer Service:
Manages the Visitor Center through planning, organizing and implementing programs including reservations, pass sales, registrations, and license sales. Point of contact and coordinator for scheduling of two meeting areas for events and maintains calendar. Manage IPAWS and POS with oversight revenue collection and accountability via implementing fiscal procedures. Resolve visitor complaints. Inform section managers of critical information and direction that can alter their day to day operations. Maintain and manage VoIP phone system for visitor information and park voicemail. Manage Park's website to ensure content is accurate and current. Manage all park and hunting/fishing marketing material (brochures and regulations booklets). Invoice, collect, and track all concession and other agency payments. Process specific special events/activity applications as identified by the Park Manager V, including photography permits, sport dog training permits, etc.
Supervision:
This position assumes a leadership role in recruiting, interviewing, hiring, training, supervising, developing work plans, scheduling, motivating, and conflict resolution for 4-5 temporary customer service employees and numerous long and short-term volunteers. Delegates routine and project oriented tasks. Creates schedules and trainings. Utilizes walk through management style to ensure program quality and clarity. This position may take (and/or recommend to direct supervisor) appropriate corrective / disciplinary action for temporary employees and volunteers.
Revenue:
This position works directly with park visitors to answer questions about the park and division. Sells all CPW products which include the following; park passes, hunting/ fishing licenses, boat, snowmobile, OHV registrations, campground related products and overall management of the campground office/ visitor center. Answers in person, phone and email queries for park and agency information. Management of the park's automated public information systems to include the phone answering system and emails. Supervises temporaries and volunteer staff in completion of visitor center and campground operations. This position oversees the revenue program for all sales that come through the campground/ visitor center. They are responsible for of products, sales, reconciliation, revenue reporting and depositing of revenues. This position also makes purchases on behalf of this work location and properly reconciles purchases within US Bank and SARA websites.
Retail Program:
Works with other staff to manage this year-round retail program. Management of retail areas, determining needed purchases of items for resale within budget limitations. Manages firewood program for the Park. Performs monthly and annual inventory to meet statutory obligations and control of loss. Develops park policy and procedures to manage the program in relation to the other work units (maintenance and visitor services). Prepares monthly, quarterly, and annual reports for Revenue Lead and CPW Retail Program Supervisor. Provide specific examples of regular, ongoing decisions made by this position related to this duty. Choosing products for resale that are in demand of our park visitors within budget limitations and space available. The Retail Area is made available to park visitors with the goal of selling products that will educate and inspire them to experience the outdoors and the wildlife that is indigenous to our area. Offer clothing and products that represent Cherry Creek State Park and Colorado Parks and Wildlife, with the purpose of transparent marketing. Reporting of retail inventory, requesting and overall management of the retail program within the office.
Clerical/Special Project Support:
This position is responsible for oversight of visitor center operations. This position assesses administrative processes in how this office functions. Oversight of POS system and campsite management with reservation system. Ensuring that all operations are in compliance with CPW directives and policies. The position continues to seek out new efficiencies to improve customer service along with supporting thje agency, park management and the rest of the team at this work location. Special projects are also assigned or self-initiated when they are at the position's level of authority. Will assist in processing special events & activity permits. Negotiates with the applicant, assesses fees, insurance and restrictions. Coordinates staffing and operational issues with unit managers. Resolves problems, denies applications with cause and issues permits.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications
Three years of experience in general Office/Clerical Support, Administrative Assistant Experience, Customer & Public Service, Financial/Procurement Support, Document & Information Management, Coordination/Project Support. Supervisory or Lead Work, Data Entry
Class Code:Administrative Assistant (https://dhr.colorado.gov/state-hr-professionals/job-classifications/class-description-and-minimum-qualifications-for-g3a)
Preferred Qualifications:
Current or former Colorado Parks & Wildlife work or volunteer experience is considered a plus.
Current or former State experience relevant to this position.
Ability to work in a team.
Excellent customer service skills, problem-solving abilities, and critical thinking.
Demonstrates initiative and self-motivation.
Keen attention to detail.
Exceptional organizational, written communication, and public speaking skills.
Ability to work well independently as well as in/with a team.
Prior administrative experience, knowledge in Word, Excel, and Adobe programs, proficiency in the use of Google email, Google Docs, Zoom/Google Meet, CORE
Required Competencies:
Organizational and time management skills.
Strong level of written and oral communication skills.
Strong multi-tasking skills, problem-solving abilities, attention to detail.
Proficiency in Microsoft Word, Excel, Google Suite.
Adaptability to change, open-minded, supervisory, strong customer service.
Conditions of Employment:
Colorado residency is required at the time of application.
Must possess and maintain a valid state of Colorado driver's license if operating a State vehicle.
Must possess and maintain a valid state of Colorado driver's license if operating State vehicles
Driving and Criminal background checks required
Regular work hours may start before 7 AM and extend past 6 PM.
Weekends, holidays and shift work required
Travel for training and/or other park operational needs as needed
Must possess computer skills and be capable of learning new computer programs
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
May be required to travel for trainings, meetings and other job specific needs, this could include overnight travel
Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive (https://docs.google.com/document/d/1W0g2QAGmusbXBJzL3HxhGitIZOEKnwhrFnx9GqVcQHA/preview?tab=t.0) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
APPEAL RIGHTS:
It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, i f you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
The Assessment Process
All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.
Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.
Resumes, cover letters and other attachments are notconsidered as part of initial reviews, therefore, it is important todocument in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.
Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.
This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.
This recruitment may be used to fill more than one vacancy at this level and reporting location.
Equity, Diversity, and Inclusion
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dnrhremployeebenefits@state.co.us
ADAAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnrhremployeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and @type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
E-Verify
DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.
Toll-Free Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ's at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?
Yes
No
02
Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.
I am not a current or former State of Colorado classified employee.
I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).
I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.
03
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position (if not applicable, please enter "N/A"):
04
Please select which range most accurately reflects your years of experience in administration or customer service in an office environment .
0 to less than 1 year
1 year but less than 2 years
2 years but less than 3 years
3 years but less than 4 years
4 years but less than 5 years
5 years but less than 6 years
6 years or more
No experience yet
05
Appropriate education accounting, business, wildlife management, biology, agriculture, or related field of study will substitute for the required experience on a year-for-year basis. Are you using education to substitute for the required experience on a year-for-year basis? If so please explain your degree level and @type and how it relates to the position. If not please put N/A.
06
Do you have prior Colorado Parks & Wildlife work or volunteer experience?
Yes
No
07
If you have prior Colorado Parks & Wildlife work or volunteer experience please explain. If not please put N/A
08
Do you have any experience working or volunteering in an outdoor recreation setting? Please explain. If not please put N/A
09
Do you currently possess a valid driver's license?
Yes
No
10
Please describe your customer service-related experience. Include information related to public contact, retail experience, and media/public outreach efforts. Please describe the @type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.
11
Please describe your experience in accounting, budgeting, and data entry. Include information related to retail sales accounting, cash handling, business purchasing, record management, reconciling and tracking budgets, and experience in using budgeting/accounting software. Please describe the @type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.
12
Please describe your clerical and office management skills and experience. Include information related to managing an office, general clerical skills, experience working with and supporting staff, experience with typical office equipment, inventory management, and hiring/supervising staff and volunteers. Please describe the @type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.
13
Describe your experience with customer service. Describe in detail and dates (mm/yyyy).
14
Do you have any experience supervising staff and/or volunteers? Please explain:
15
Please describe what makes a team successful and the specific role you would play in making this team successful.
16
Please briefly describe why you're interested in working at Lake Pueblo State Park and for Colorado Parks & Wildlife:
17
Part, or all, of the assessment for this position involves a review of the information you submit in your application materials. This announcement requests a Cover Letter and Resume is attached to your application, however do not use "see resume" or "see attached" statements in your application since these attachments are not used to determine whether you meet the minimum qualifications. Cover Letters (and optional Resume attachments) are considered in later recruitment steps. If you are using education to substitute, meet or exceed the minimum qualifications for this position, you must be able to provide a copy of your education-related transcripts for verification if requested. Please acknowledge your understanding of this notice and requirements:
I understand and acknowledge this requirement
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
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Website
https://careers.colorado.gov/
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