Coordinator, Hotel Reservations - Universal Kids Resort

NBC Universal • Orlando, FL • 11h ago

JOB SUMMARY:

The Hotel Reservations Coordinator for Universal Kids Resort is responsible for managing Guest hotel reservations with accuracy and efficiency, ensuring a smooth booking experience from inquiry to arrival. This role serves as the primary point of contact for Guests making, modifying, or canceling hotel reservations and works closely with the Front Office and Marketing & Sales teams and UDX counterparts to optimize occupancy and Guest satisfaction.

JOB RESPONSIBILITIES:

Processes and manages Guest reservations, modifications, or cancellations via phone, email, and online systems for Universal Kids Resort hotel. Identifies Guest reservation needs, appropriate room @type, verifies availability and rate, and updates within Windsurfer reservation system.

Coordinates with Front Office and Marketing & Sales teams to ensure reservation accuracy. Follows sales techniques to maximize revenue, room inventory controls, channel strategy, and reservation requests.

Updates and maintains reservation system with current rates, availability, and guest information, ensuring accuracy and up-to-date records. Revises room blocks to maintain the required number of available rooms.

Handles special requests, group blocks, and VIP bookings with attention to detail. Ensures all policies and procedures are being followed and documented for the evolving business.

Responds to Guest inquiries and resolves reservation-related issues promptly and professionally. Communicates information regarding special requests or VIP reservations to Front Office leadership as necessary.

Assists with reporting, audits, and occupancy tracking as needed. Partners across Front Office, Finance and Marketing & Sales to ensure operational efficiencies and established procedures are being met.

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Individual Contributor

ADDITIONAL INFORMATION:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

Knowledge of hotel reservation systems (e.g., Opera Cloud, SynXis, Windsurfer, or similar), room @types, rate structures, and booking policies.

Ability to communicate effectively with Guests, colleagues, and departments while managing multiple tasks with accuracy.

Experience in hotel reservations, front office, or customer service roles in a hospitality environment.

Strong attention to detail, organizational skills, and a Guest-focused mindset.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

EDUCATION:

High School Diploma or GED is required.

EXPERIENCE:

Travel + Leisure Co. • Orlando, FL • 1d ago

Retail & Hospitality

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

1d ago

Go to Apply

(USA) Liquor Cashier

Walmart • Orlando, FL • 1d ago

Retail & Hospitality

Position Summary... What you'll do... Maintains safety of facility by following all safety standards procedures and guidelines including conducting safety sweeps following proper forklift spotting procedures following co...

1d ago

Go to Apply

District Manager, Migraine - Orlando, FL

AbbVie • Orlando, FL • 1d ago

Retail & Hospitality

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable imp...

1d ago

Go to Apply

assistant store manager - Orlando Tourism, FL

Starbucks • Orlando, FL • 2d ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As an assistant store manager, you help lead a team that...

2d ago

Go to Apply

Bartender | Eagles Edge| Full-Time

Omni Hotels • Orlando, FL • 2d ago

Retail & Hospitality

Location Orlando Resort at Championsgate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier...

2d ago

Go to Apply

Wireless Retail Sales Associate - W0705

OSL Retail Services • Mount Dora, FL • 2d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $15.50/hour base pay and uncapped commission! Employees earn $18/hour just hitting minimum expectations and top performe...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.