Back to Jobs search

Hotel Guest Service Rep

Kinseth Hospitality Companies • Bozeman, MT • 1d ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as room, food, liquor, or telephone, to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

Retail Store Manager Regular

AT&T • Bozeman, MT • 2h ago

Retail & Hospitality

Job Description: Take the lead at the center of where it all happens - our retail stores. Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team and ensure AT&T cus...

2h ago

Go to Apply

Engineer - Kimpton Armory Hotel Bozeman

Kimpton Hotels & Restaurants • Bozeman, MT • 12h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

12h ago

Go to Apply

Prep Cook - Kimpton Armory Hotel Bozeman

Kimpton Hotels & Restaurants • Bozeman, MT • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Public Area Attendant (PM) - Kimpton Armory Hotel Bozeman

Kimpton Hotels & Restaurants • Bozeman, MT • 4d ago

Retail & Hospitality

4d ago

Go to Apply

(USA) Store Lead (Non-Complex) - Wm, Management

Walmart • Bozeman, MT • 1w ago

Retail & Hospitality

Position Summary... What you'll do... Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach en...

1w ago

Go to Apply

Director of Housekeeping - Kimpton Armory Hotel Bozeman

Kimpton Hotels & Restaurants • Bozeman, MT • 1w ago

Retail & Hospitality

1w ago

Go to Apply

People & Culture Coordinator - Kimpton Armory Hotel Bozeman

Kimpton Hotels & Restaurants • Bozeman, MT • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Retail Sales Consultant

AT&T • Bozeman, MT • 1w ago

Retail & Hospitality

Job Description: Join our team and receive a $3,000 sign-on bonus! $3,000 Sign-On Bonus offered. Not applicable to internal employees. ?To be eligible you must be hired by AT&T for the location(s) listed. ?AT&T r...

1w ago

Go to Apply

Room Attendant - Kimpton Armory Hotel Bozeman

Kimpton Hotels & Restaurants • Bozeman, MT • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Commercial and Retail Counter Salesperson

Pomp's Tire Service Inc • Belgrade, MT • 2w ago

Retail & Hospitality

At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence. We're currently looking for a Commercial and Retail C...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.