Director of Front Office

Omni Hotels • Rancho Mirage, CA • 1d ago

Overview

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Job Description

The Director of Front Office will manage all areas of operation relating to the guest experience for Front Desk, PBX and Bell/Door including delivery of Concierge services. Work with the Valet Parking vendor's management and staff to ensure quality Valet Parking operations. To oversee all systems and controls aspects of the Front Office. To oversee the development of all Front Office associates.

Responsibilities

Ensure Four Diamond standards and consistent levels of guest satisfaction are met

To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions

Ensure all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed)

Ensure all needed reports and checklists are run and completed

Continued training done with all associates

Communicate with all department managers daily

Communicate all hotel, guest, and group information to associates daily

Handle all guest complaints maintaining a satisfactory impression with the guest

Become familiar with all hotel operating systems and programs

Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities

Create schedules and monitor staffing levels according to business cycles.

Recruit, interview, hire, and train Front Office line and management associates.

Effectively coach and counsel associates as needed and complete performance evaluations

Possess a thorough familiarity with the Select Guest program. Provide required SG training to staff

Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests

Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution

Responsible for payroll: Kronos edits, corrections, job coding

To ensure accurate scheduling based upon occupancy forecasting

Responsible for the efficiency of the Select Guest Program including ordering cards, amenities, and daily uploading of SG database to ensure stays are credited toward program rewards.

Responsible for initiating purchase orders through Birchstreet Procurement Software and accurate checkbook maintenance.

Be actively engaged with our guests and hotel associates, demonstrating, and rewarding Power of One behaviors.

Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.

Qualifications

Previous Hotel Front Office Management experience required

Full service hospitality leadership experience strongly preferred

Must have excellent organizational, supervisory, customer service skills

Must be able to work well under stressful situations and handle challenges in a professional manner

Must have strong analytical, communication, presentation, training, coaching and organizational skills

Must have the ability to lead, motivate and develop others

Financial management skills; with previous experience scheduling and managing payroll

Physical Requirements:

Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.

Must be willing and able to work indoors and outdoors.

Must have the ability to utilize telephone/computer for an extended period.

Pay Range: Starting at $85,000/salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Job LocationsUS-CA-Rancho Mirage

Posted Date2 hours ago(11/10/2025 3:06 PM)

Requisition ID 2025-129387

of Openings 1

Category (Portal Searching) Front Office Operations

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