Account Manager

Arvato Bertelsmann • Ontario, CA • 10h ago

Arvato is hiring a customer relationship-driven Account Manager to manage our services for a high-tech client. In this role, you will lead a team of Customer Service Representatives, have P&L ownership, supervise program execution, and changes to the scope of the program. Maintaining good communication and working relationship with clients as well as key decision-makers internally is critical to the success of the company and the client's expectations. You will also serve as a liaison between the client's expectations and the operational output to meet or exceed established Service-Level-Agreements (SLAs). Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control, and growth. YOUR TASKS

Act as key client contact and build strong working relations with decision makers

Ensure SLAs are met and monitored per contractual agreement

Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing, and rewarding

Manage financial objectives and reporting including gathering data for invoicing, preparing invoices, financial forecasting, and participating in annual budgeting process

Ensure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business

Lead new process development and continuous improvement throughout the supply chain to meet quality standards

Participate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementations

YOUR PROFILE

Bachelor's degree in Supply Chain Management or Business (or comparable work experience)

Proven track record of min. 3 years of Account Management, Program Management, or Customer Service Management in a Supply Chain / Logistics environment

Experience in managing a team

Excellent communication skills

Assertive, analytical, and able to establish priorities

Advanced Excel skills

Good working knowledge of SAP preferred

WE OFFER

Salary range for Ontario, CA: $105,000-$115,000 per year

Medical, Dental, Vision, Life Insurance, and Disability Pay

401(k) with company matching up to 6%

Paid Time Off, including paid holidays

Flexible Spending Accounts

Voluntary benefits such as legal and financial assistance, pet insurance, and more

Employee Assistance Program

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training

Commuter benefits

Employee engagement activities

EOE Protected Veterans/Disability

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