Coordinator Sr Manufacturer Special Programs

Walgreens • Deerfield, IL • 1h ago

Job Description:

Job Summary

Provides support to the supervisor and team related to workflow management, issue resolution and training, which includes PAP, Quick Start, Bridge, Free Trial, Replacement, Study and any other free goods programs managed and/or dispensed by the Company. This role will understand pre-determined criteria to conduct internal audits to ensure compliance with all applicable program rules and regulations encompassing manufacturer established eligibility criteria, including but not limited to calculating household income and applicable% of Federal Poverty Guidelines (FPL).

Job Responsibilities

Assists with workflow management of the queues including assigning work; assists with auditing and reporting of Manufacturer Special Programs Coordinators including order and phone audits; assists with referral processing as needed to ensure optimal coverage.

Acts as subject matter expert in the functions of Manufacturer Special Programs Team, including all functions of an Order Processing Technician, and client and customer advocate; provides timely response to internal or external customer order inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.

Prioritizes and resolves referral issues including partnering closely with MFN/HUB Case Managers to ensure service needs are met; processes NMDP referrals through all stages, including post-shipment notifications as required. Handles urgent escalated issues for NMDP referrals.

Places outbound calls to patients and physician offices regarding prescriptions, orders and all other manufacturer special program services.

Assists in training of new team members and ongoing staff training; assist other departments on issues submitted through Windshield; identifies urgent and coordinates resolution with any department to ensure patient care is optimal.

Creates and processes referrals and re-order referrals received by electronic data feed, fax, mail and telephone; document detailed notes of all communications in ScriptMed

Coordinates patient care by scheduling referrals communicating shipments information, assessing supply needs, verifying patient information, and triaging patients to a pharmacist, as appropriate.

Other responsibilities as judgment or necessity dictate.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Job ID: 1687137BR

Title: Coordinator Sr Manufacturer Special Programs

Company Indicator: Walgreens

Employment Type:

Job Function: Customer Contact Center

Full Store Address: 108 WILMOT ROAD,DEERFIELD,IL 60015

Full District Office Address: 130 ENTERPRISE DR,PITTSBURGH,PA,15275-00000-01424-M

External Basic Qualifications:

High school diploma from an accredited school or equivalent GED

Must have an active pharmacy technician license or certification as required by state Board of Pharmacy.

2 years' experience in patient care, healthcare, retail, or customer service oriented role

Strong attention to detail

Commitment to excellent customer service

Preferred Qualifications:

Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations

Excellent written and verbal communication abilities

Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary

Ability to prioritize and manage multiple responsibilities

We will consider employment of qualified applicants with arrest and conviction records.

Shift:

Store:

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