(NJNG Union) Temporary Part-Time Customer Service Representative

New Jersey Resources • Belmar, NJ • 2h ago

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you'll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefitsNew Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources is seeking Temporary, Part-Time Customer Service Representatives to provide excellent customer service in a fast-paced call center environment.Major Responsibilities:Answer in-bound calls and actively listen to customers concerns.Strive for first call resolution by efficiently addressing customer inquiries, troubleshooting issues and providing accurate solutions.Maintain detailed and accurate customer records in the system.Follow company policies and best practices to ensure consistent and high-quality service.Meet performance metrics, including call handling time and customer satisfaction scores.Provide information about products and services.Cross-sell and upsell service contracts to customers.Coordinate with field representatives to ensure needs of customers are being met.Operate in a team environment with customer satisfaction as the goal.Position Requirements:High school diploma or equivalent; additional education is a plus.Minimum 3 years of recent customer service experience, preferably in a fast-paced call center environment.Ability to complete an accelerated training program and pass multiple assessments within the training period.Comfortable sitting for extended periods, using a headset, and entering data into computer systems while assisting customers.Strong verbal and written communication skills.Proactive, with high initiative and creative problem-solving abilities.Adaptable and eager to learn new technologies.Comfortable with cross-selling and up-selling products to customers.Must attend full-time training Monday-Friday, 8:00 AM-4:30 PM for several weeks.Post-training schedule: 20 hours per week during regular business hours.*The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.Other Details:Compensation: The base pay for this role is $35.03/hour.New Jersey Resources is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

Similar Jobs

(NJNG Union) Temporary Part-Time Customer Service Representative

New Jersey Resources • Wall Township, NJ • 3d ago

Management & Administrative

3d ago

Go to Apply

Branch Manager II

OceanFirst Bank • Jackson, NJ • 3d ago

Management & Administrative

What We Expect of You Proven ability to build and retain an effective team and develop, coach, and manage a staff. Demonstrated success in a retail sales environment. Extensive working knowledge of Branch operations, sal...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Bayville, NJ • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Real Estate Industry Senior Marketing Manager

Cohnreznick LLP • Holmdel, NJ • 5d ago

Management & Administrative

Job Description As CohnReznick grows, so do our career opportunities. As one of the nation's top professional services firms, CohnReznick creates rewarding careers in advisory, assurance, and tax with team members who va...

5d ago

Go to Apply

Real Estate Industry Senior Marketing Manager

Cohnreznick LLP • New Jersey, New Jersey • 5d ago

Management & Administrative

5d ago

Go to Apply

Sales Manager (Part Time) - 24H210

Carter's/OshKosh • Jackson, NJ • 5d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

5d ago

Go to Apply

Corporate Sales Manager | Compliance Solutions | ADP

ADP • New Jersey, New Jersey • 5d ago

Management & Administrative

Unlock Your Career Potential: Sales at ADP. It takes a relentless team to lead an industry. ADP's world-class sales team is driving our global growth as a worldwide leader of workforce solutions. If you believe in the po...

5d ago

Go to Apply

General Manager

Taco Bell • West Long Branch, NJ • 5d ago

Management & Administrative

Live MAS! ... & Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BE...

5d ago

Go to Apply

General Manager

Taco Bell • Toms River, NJ • 5d ago

Management & Administrative

5d ago

Go to Apply

General Manager

Taco Bell • Howell, NJ • 5d ago

Management & Administrative

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.