Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$115,440 - $186,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Data & Analytics
Job Description:
The Sr Mgr CBEX Data Assurance Lead manages / leads the Consumer Business Excellence Data Assurance team that is responsible for supporting business information management needs for Customer Advocacy, 1A Financial Crimes and Community Lending & Development. Role may also be a technical expert within a specialized data management field responsible for providing team leadership and building out Business Information Management organizational capabilities.
Depth & Scope:
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees and leads alarge and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends
Sets operational team direction and collaborate with others to execute on common goals
Focuses on longer-range planning for functional area (e.g. 12 months or greater)
Analyzes, designs, develops data repositories, warehouses and marts, data movement, data wrangling, data mapping and transformation (ETL) processes
Supports Reporting and Business Intelligence (BI) solutions, applications, platforms, and/or tools that are leveraged across all functional groups (e.g., Data Scientists, Business Insights & Analytics, etc.)
May also be responsible for developing sophisticated data preparation frameworks and architecture to create or modify data features for consumption by Data Scientists
Supports data modeling capabilities in order to structure business data to be consumed / translated into a variety of novel capacities
Supports business teams in the use and understanding of the data and reporting solutions
Develops data road map/Iinformation management strategies and corresponding technical solutions on integrating, transforming, and/or managing data
Drives data-centric solution development focusing on complex data integration
Adopts the Enterprise Data model in alignment with direction from the OCDO and other data & analytics functional groups
ElicitSolicit, analyze, and understand data requirements (i.e., using market research, requirements gathering, feature planning, user experience / design considerations, etc.) to enable development of information management solutions
Education & Experience:
Undergraduate degree or Technical Certificate
Graduate degree, preferred
10+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background
Advanced knowledge of various data sources, tools and technologies used in preparing summaries and reports
Analytical and program solving skills are required to interpret data and draw conclusions
Knowledge of current and emerging competitor and market trends
Skill in managing budgets and resource allocation
Skill in mentoring, coaching and performance management
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability handle confidential information with discretion
Ability to contribute to strategic direction of the function and provide advice to senior leadership
Ability to forecast initiatives and demand in order to develop annual strategic plan
Preferred Qualifications:
Moderate-to-Advanced Data Management knowledge
Experience Jira, Alteryx, SQL experience
Ability to build cross functional relationships
Strong Attention to Detail
Understand of complex data architectures
Financial Crimes Data experience, nice to have
FCRA Data experience, nice to have
Customer Complaints data experience, nice to have
Customer Accountabilities:
Builds, oversees and manages diverse teams of data professional and/or business information management professionals
Sets team goals / objectives in alignment with overall Business strategies
Oversees the delivery of data products in report / presentation format to specifications and timeline in alignment with overall business data governance/information management strategies
Responsible for ongoing data sourcing and management (e.g. quality assurance, analysis, and the production and distribution of Management Information)
Supports the business segment leadership team in utilization of the information excellence program capabilities
Be accountable for building data management capabilities and leveraging it as a competitive advantage for TD
Leads the efforts in integrating siloed, irregular and external data from TD systems and data warehouses to enable a consolidated view of customer information to drive behavior and predictive analytics
Assesses existing analytics tools and enhance existing analytical capabilities and quality of data to enable greater automation
Investigates new opportunities to create and develop more effective methodologies and processes for collecting, analyzing and presenting data
Shareholder Accountabilities:
Leads and manages the team responsible for the Business Information Management deliverables including contribution to the overall project business requirements and data requirements
Accountable for ensuring team adherence to prescribed data management, governance standards and processes, ensuring timely notification of issues/problems, review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and escalate further where necessary; accountable to coach, as expert leaders in their own domain, across all projects and other change initiatives to support data impact assessments and data risk mitigation
Implements, maintains and enhances Enterprise Data Governance related policies, in alignment with TD's Enterprise standards
Develops and manages the departmental plan and budget to ensure effective use of business segment funds and compliance with budget targets and outsource vendor contract terms and conditions
Manages intake and demand, coordinating data resources as required and identify and source appropriate resources across all work streams, ensure all resources are used effectively
Oversees requirements regarding privacy and security of data, data governance and access controls are appropriately captured
Participates in audit reviews of internal controls and processes when required
Ensures compliance with well-defined enterprise technology delivery practices and standards and project management disciplines
Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
Oversees or leads the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues, including efforts to uncover root causes for data issues and ensuring issues are resolved according to business needs
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
Responsible for management of the overall team providing both leadership and guidance
Set targets and objectives for the team, and deliver results
Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. #LI-AMCBOther #IN-AMCBOther
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
