Back to Jobs search

Director Quality Management (Sales and Service)

DRAEGER, Inc. • Telford, PA • 3h ago

Reference #: 1265923101 Director Quality Management (Sales and Service)

Business Unit:Draeger, Inc., Job-ID:1023

Location: Telford Function:Quality Work Location:Hybrid Employment Type:Permanent

The Job Responsibilities

We are hiring a Director Quality Management (Sales & Service) to work hybrid out of our Telford, PA office.

The Director, Quality Management directs quality and regulatory activities in the Quality organization to ensure all business priorities are met while maintaining quality and regulatory objectives for all Sales and Service subsidiaries within the NA region including direct responsibility for the US subsidiary. Set the strategic and tactical objectives and provide functional guidance for Sales and Service Quality (including Environmental Health and Safety - EH&S) organization.

Assure and maintain a leading position of Draeger in customer perceived quality: Handle regional escalations of customer quality issues (complaints, recalls, field actions, etc.) Maintain a complaint reporting system consistent with the global complaint handling process; coordinate activities pertaining to proactively address emerging and potential customer issues Support to ensure appropriate response to problem solving for quality issues; ensure involvement of relevant regional and global stakeholders Prepare and present quality and customer satisfaction data for regular management reviews; lead the annual Management review with the regional leadership team

Ensure the implementation and maintenance of Integrated Management Systems which support the needs of the business and ensure compliance with regulations: Establish and maintain an Integrated Management System (IMS) including required certifications and relevant processes within the US Sales and Service subsidiary in accordance with global requirements and guidelines Manage an internal audit program within the US Sales and Service subsidiary; ensure sufficient internal audit resources for US and region NA Manage external audits by regulatory bodies and customers for the US Sales and Service Perform/support internal and external audits for relevant standards (e.g. ISO 9001, ISO 13485, ISO 14001, ISO 45001) in other Draeger subsidiaries as directed by the global Quality organization Maintain a corrective and preventive action (CAPA) program within the US Sales and Service subsidiary consistent with Draeger global processes to address nonconformities from internal or external audits as well as other sources

Monitor and improve handling of tasks for regulatory market access: Drive actions to achieve all required local product approvals and registrations in close collaboration with local and global regulatory managers for Safety Detection products Drive improvements in US and the NA region by collaboration and provision of relevant quality and regulatory knowledge

Ensure implementation, maintenance and development of an effective Environmental, Health and Safety system (EH&S) driven by the Director, EH&S NA.

Provides the interface between the US Sales and Service Subsidiary, other Draeger organizations, customers, and regulatory bodies for matters associated with: Product Recalls Field Actions Product Advisory Notices Incident investigations or reporting External audits by regulatory bodies and customers Product approvals

Your Qualifications

Education: BA/BS in Business, Engineering, or Quality related degree; MBA desired 8-10 years in Quality System development, implementation and management in a medical and safety device company. 5+ years handling Regulatory related activities 5+ years in Quality/Regulatory management position Demonstrated ability to develop, implement, and manage an integrated Quality Management System Effective informal and formal, verbal and presentation communication skills Sound conflict management skills to facilitate discussions internally and with external customers and regulatory bodies (e.g. TUV or FDA) Strong influencing skills to lead executive management, peers, and subordinates Certified Quality/Regulatory auditor Strong knowledge of FDA QSR requirements Strong knowledge of NIOSH and MSHA requirements Drager Benefits At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include: Medical, dental, and vision insurance Life, short- and long-term disability coverage 401(k) with company match Over 4 weeks of paid time off, plus holidays and parental leave Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Talk to your Draeger recruiter to learn more! Who we are We're hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Technology for Life".

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer. Interested? Please, apply directly through our career portal. We look forward to receiving your application.

Draeger is an equal opportunity employer, and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, sexual orientation, gender identity, ancestry, national origin, age, disability, veteran status, marital status, or any other characteristic protected by law.

Similar Jobs

Mechanical Department Manager - Mission Critical/Data Centers

Colliers Engineering & Design • Philadelphia, PA • 2h ago

Management & Administrative

Overview Colliers Engineering & Design is hiring a Mechanical Engineering Department Manager - Mission Critical/Data Centers to lead our Buildings Engineering Services team in one of the following offices: Phoenix, A...

2h ago

Go to Apply

Applications Engineering Manager - Chalfont, PA

The Raymond Corporation • Chalfont, PA • 2h ago

Management & Administrative

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full lin...

2h ago

Go to Apply

Territory Sales Manager

Chadwell Supply • Philadelphia, PA • 3h ago

Management & Administrative

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and...

3h ago

Go to Apply

Manager, Solution Sales, Google

KPMG • Philadelphia, PA • 3h ago

Management & Administrative

Reference #: 129428 KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market envir...

3h ago

Go to Apply

Lead ServiceNow Software Engineer

Deloitte • Philadelphia, PA • 4h ago

Management & Administrative

As a Lead ServiceNow Software Engineer , you will actively engage in your engineering craft, taking a hands-on approach to multiple high-visibility projects. Your expertise will be pivotal in delivering solutions that de...

4h ago

Go to Apply

People & Culture Operations Manager (HR)

C&SEngineers, Inc • Philadelphia, PA • 6h ago

Management & Administrative

Reference #: 1070 At C&S Companies, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and sup...

6h ago

Go to Apply

FTZ Operations Manager

Geodis Logistics, LLC (Breinigsville) • Philadelphia, PA • 6h ago

Management & Administrative

Reference #: CUSTO048236 Description FTZ Operations Manager Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics...

6h ago

Go to Apply

Customer Operations Manager

Defense Logistics Agency • Philadelphia, PA • 6h ago

Management & Administrative

Summary See below for important information regarding this job. Responsibilities Serves as Deputy to the Director of the Customer Operations Directorate with delegated co-equal responsibility for directing and managing t...

6h ago

Go to Apply

Operational Efficiency Manager

KPMG • Philadelphia, PA • 7h ago

Management & Administrative

Reference #: 129269-B Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...

7h ago

Go to Apply

Marketing Manager

Vanguard • Malvern, PA • 10h ago

Management & Administrative

Vanguard's Personal Advisor and Digital Advisor empower hundreds of thousands of clients to achieve their financial goals through personalized planning, automated investing, and dedicated advisor support. Marketing is th...

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.