Operations Manager
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Operations Manager
Salary
$62,337.60 - $96,699.20 Annually
Location
Davenport - 52807 - Scott County, IA
Job Type
Full-time
Job Number
26-01243
Agency
309 Iowa Workforce Development
Opening Date
11/10/2025
Closing Date
11/20/2025 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
linda.rouse@iwd.iowa.gov
Description
Benefits
Questions
Job Description
Iowa Workforce Development is seeking applicants for the position of Operations Manager at our IowaWORKSlocation in Davenport, IA.
Description of work:
As an Operations Manager you will oversee IowaWORKSprograms and policies - under the integrated service system, as they apply to the design and operations of the One-Stop Centers under their authority. Monitor integrated IowaWORKSpolicies, providing guidance and technical assistance to established teams/staff as needed or requested to ensure policies are being followed.
The successful candidate will pilot enhancements to service delivery model as developed and establish good working relationships and serve as liaison with other community agencies, training providers and business associations to ensure effectiveness of the service delivery system. Collaborate with all on-site partners for optimum coordination of customer flow, access to all services, non-duplication of processes, sharing of information and attainment of performance measures.
Prepare and monitor multiple funding stream cost allocated operational budgets for locations under their authority and ensure that funds are expended as required by program regulations, regional protocol, and in accordance with policy. Monitor expenditures and maintain approved cost allocation plans for allowable usage of funds.
Implement and maintain comprehensive public relations activities across all communities within their authority so there is public awareness and optimum utilization of the Iowa WORKS system, centers, and services. Responsible for growing public partnerships across the workforce system to advance the interests of workforce services.
Facilitate all teams to develop understanding of the vision for the IowaWORKSsystem and create strategic implementation plan for IowaWORKSservices. Create work processes for the delivery of integrated services within local areas.
Maintain regular and frequent contact with L WDBs to provide updates and data on the progress of implementation of the integrated system and get necessary feedback for system and service development. Attend local, regional, state, or national meetings (along with other appropriate leadership and front-line staff) pertaining to IowaWORKSsystem, serving as the local representative responsible for sharing information with staff under their authority.
Supervise and evaluate the work of a subordinate staff; effectively recommends personnel actions related to selection, disciplinary procedures, performance, leaves of absence, grievances, work schedules and assignments, and administers personnel and related policies and procedures. Acts as a key step in all hiring decisions for staff under their authority.
Develop a thorough knowledge and understanding of all IowaWORKS program laws, regulations, and policies to ensure proper implementation within the workforce delivery system, including but not limited to: WIOA, Wagner-Peyser, Unemployment Insurance, RESEA, Veterans, Employer Services, PROMISE JOBS, and other related employment and training programs.
Communicate any program updates to all staff and coordinate training as needed to support their knowledge and skill development. Act as a resource and subject-matter expert on IowaWORKS, reviewing operational and customer data to ensure goals are being met. Gather, analyze, and report both qualitative and quantitative data to accurately reflect current local operations.
Agency Overview
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKSpartnership.
Employer Highlights
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:
Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
Employee Assistance Programs and Discount Programs for support.
Clickhere (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.
If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!
Submission of your resume and cover letter with the application is highly encouraged.
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.e-verify.gov.
No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.?Select positions will be subject to a criminal background check.
Minimum Qualification Requirements
Graduation from an accredited four year college or university and the equivalent of four years of full-time professional level experience in program administration, development, management or operations;
OR
an equivalent combination of education and experience substituting the equivalent of one year full-time required work experience for one year (thirty semester or equivalent hours) of the required undergraduate course work to a maximum substitution of four years;
OR
graduation from an accredited four-year college or university with a major emphasis in Business or Public Administration and three years of the qualifying experience;
OR
substitution of a Master's degree in Public or Business Administration for one year of the above experience;
OR
employees with current continuous experience in the state executive branch that includes the equivalent of one year of full-time work as an Executive Officer 1 or two years of full-time work as a Workforce Advisor.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\and\pay/JobClassDescriptions/WorkforceDevelopmentManager-00815.pdf)
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited four year college or university? IF YES - How many years do you have of full-time professional level experience in program administration, development, management or operations?
I have not graduated from an accredited four year college or university
Less than four years of full-time professional level experience in program administration, development, management or operations
Four years or more of full-time professional level experience in program administration, development, management or operations
04
How many years do you have of a combination of post high school education and/or full-time professional level experience in program administration, development, management or operations? Thirty semester hours equals one year of experience.
I do not have any of the combined education and/or experience
Less than eight years of the combined education and/or experience
Eight years or more of the combined education and/or experience
05
Have you graduated from an accredited four-year college or university with a major emphasis in Public or Business Administration? IF YES - Do you have a Master's degree in Public or Business Administration? IF YES - How many years of experience do you have of full-time professional level experience in program administration, development, management or operations?
I have not graduated with a Bachelor's or Master's degree inPublic or Business Administration
Less than two years of the identified experience
Two years or more of the identified experience
06
Have you graduated from an accredited four-year college or university with a major emphasis in Business or Public Administration? IF YES - How many years do you have of full-time professional level experience in program administration, development, management or operations?
I have not graduated from an accredited four-year college or university with a major emphasis in Business or Public Administration
Less than three years of full-time professional level experience in program administration, development, management or operations
Three years or more of full-time professional level experience in program administration, development, management or operations
07
Have you graduated with a Master's degree in Public or Business Administration? IF YES - How many years do you have of full-time professional level experience in program administration, development, management or operations?
I have not graduated with a Master's degree in Public or Business Administration
Less than three years of full-time professional level experience in program administration, development, management or operations
Three years or more of full-time professional level experience in program administration, development, management or operations
08
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Executive Officer 1 for the State of Iowa?
i am not a current State of Iowa employee
I do not have experience in the classification of Executive Officer 1 for the State of Iowa
Less than 12 months of experience in the classification of Executive Officer 1 for the State of Iowa
12 months or more of experience in the classification of Executive Officer 1 for the State of Iowa
09
Are you a current State of Iowa employee (executive branch)? IF YES - How many years of experience do you have in the classification of Workforce Advisor for the State of Iowa?
I am not a State of Iowa employee
I do not have any experience in the classification of Workforce Advisor for the State of Iowa
Less than two years of experience in the classification of Workforce Advisor for the State of Iowa
Two years or more of experience in the classification of Workforce Advisor for the State of Iowa
Required Question
Employer
State of Iowa
Agency
309 Iowa Workforce Development
Address
1000 E Grand Ave
Des Moines, Iowa, 50319
Website
https://www.iowaworkforcedevelopment.gov/
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