Relationship Guide (Bank Teller)

Rosedale Federal Savings and Loan Association • Dundalk, MD • 5h ago

Join Rosedale Bank and Be a Part of

OUR STORY

At Rosedale Bank, we pride ourselves on being a community bank. We are a highly successful, growing financial institution with a rich 117-year history, over $1 billion in assets, 13 retail branch locations in MD, and approximately 150 employees. Our culture, strategic vision, and core values center around

community, both internal and external. We believe what sets us apart is our strong commitment to our

people- employees, customers, and communities - with a focus on employee engagement and recognition, work/life balance, growth and development opportunities, personal connections, delivering an exceptional personal touch customer experience, charitable giving, employee involvement in our communities, financial literacy, and so much more.

About the Job

Rosedale Bank is currently seeking a

Relationship Guideto join our team in the Dundalk branch. This branch position is responsible for providing an outstanding customer experience while assisting customers with their basic banking needs, processing transactions and educating them about the Bank's products and services. The Relationship Guide I, embraces the Bank's relationship sales culture and seeks to build and deepen customer relationships. Professionalism, customer service delivery, and teamwork are key to this position.

In this position you will:

Create an outstanding customer experience that is personalized, responsive and convenient.

Effectively engage in conversations with customers and seek to understand their needs.

Ensure that customers are serviced in a timely, accurate and thorough manner.

Commit to learning all Bank products and services and effectively discuss them with customers while addressing specific benefits related to their banking needs.

Seek to build and deepen customer relationships by assisting with their banking needs, effectively handling questions and providing solutions.

Educate customers on how to access Rosedale Bank 24-7 through the various channels. Guide customers step by step through processes (i.e. online banking, ATM PIN reset).

Process transactions which may include checking and savings deposits and withdrawals, loan transactions, safe deposit box payments and official checks.

Process the following: CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, debit card and ACH disputes, and debit card orders.

Adhere to cash handling, security and other operational policies and procedures.

Perform other duties as assigned.

This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.

What we are looking for:

High School diploma, or equivalent.

0 - 2 years customer service experience.

Cash handling experience preferred.

Excellent customer service and verbal and written communication skills.

Strong interpersonal skills.

Customer relationship focused.

Accurate and detail oriented.

Team player.

Adaptable.

Ability to count large sums of cash and coin.

Problem solving ability.

Basic knowledge of personal computers.

Dependable.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Must be able to remain in a standing position for long periods of time (

50%-75% of the time)

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Ability to work at other branch locations based on business need.

Ability to work a schedule that includes evenings and weekends and flexibility during the week.

Must be able to lift up to 60 pounds.

Benefits you will enjoy:

401(k) - fully vested employer match and discretionary yearend employer profit share contribution

Health Savings Account with generous employer contribution

Wide variety of Voluntary Benefit Options

Employer subsidized Health and Wellness Fitness Program

Generous paid time off including Birthday Day Off

Paid Parental Leave

Discretionary performance-based bonus program

RISE Employee Recognition Program

Paid Community Outreach Hours

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Similar Jobs

GTM Operations Manager - Zoom Revenue Accelerator

Zoom • Annapolis, MD • 3h ago

Finance, Accounting & Banking

What you can expectThis role supports the growth of the Zoom Revenue Accelerator (ZRA) product by planning and coordinating sales, marketing, and customer activities. You will help improve how the product is sold, adopte...

3h ago

Go to Apply

Analyst, Financial Reporting & Analysis - Statutory Reporting

CVS Health • Annapolis, MD • 1d ago

Finance, Accounting & Banking

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

1d ago

Go to Apply

Managed Services - Real Estate Fund Level Accounting & Reporting - Senior Associate

PwC • Baltimore, MD • 1d ago

Finance, Accounting & Banking

Specialty/Competency: Assurance Industry/Sector: Asset and Wealth Management Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in managed services focus on a variety of outsourced solutions and suppo...

1d ago

Go to Apply

Managed Services - Fund Level Accounting & Reporting - Senior Associate

PwC • Baltimore, MD • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Managed Services - Fund Level Reporting & Accounting - Senior Manager

PwC • Baltimore, MD • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Sr Manager, Payroll Operations

Exelon • Baltimore, MD • 2d ago

Finance, Accounting & Banking

Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solution...

2d ago

Go to Apply

Accounts Payable Clerk

Robert Half • Columbia, MD • 2d ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounts Payable Clerk to join our team on a contract basis. This position is based in Columbia, Maryland, and requires an individual with strong attention to detail who thri...

2d ago

Go to Apply

SPE-Accounts Payable

Cognizant • Annapolis, MD • 2d ago

Finance, Accounting & Banking

SPE-Accounts Payable This is a remote position open to any qualified applicant in the United States. Job Overview: Cognizant is a leading global professional services company, transforming clients' business, operating, a...

2d ago

Go to Apply

Oracle Finance Functional Consultant - 00066204731

Cognizant • Owings Mills, MD • 2d ago

Finance, Accounting & Banking

About the role We are seeking a highly skilled Oracle Finance Functional Consultant with 10 to 12 years of experience in EBS modules such as Fixed Assets Receivables Payables General Ledger and Cash Management. The ideal...

2d ago

Go to Apply

Finance Analyst Intern- Eastern District (Summer 2026)

Kiewit • Baltimore, MD • 2d ago

Finance, Accounting & Banking

Requisition ID: 177903 Job Level: Internship Home District/Group: Eastern District Department: Operational Finance Market: Transportation Employment Type: Full Time Temporary Position Overview Are you interested in helpi...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.