Field Service Engineer II (Small Dual Beam) - Los Angeles, CA

ThermoFisher Scientific • Thousand Oaks, CA • 4h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Job Description

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

How will you make an impact?

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges!

Location: Remotely based in Los Angeles to support customers within the Southern California territory.

Day to day activities include:

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order

Conduct on-site scheduled planned maintenance visits

Provide diagnosis and repair support for customers and other field personnel

Cultivate and develop positive working relationships with customers, system users, and company personnel

Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

Complete and submit field service reports

Provide training to customers and users on system maintenance

Provide feedback to product quality teams

Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

Provide guidance for various reports including identifying and isolating outstanding problems with the system

Act as a subject expert and resource for training

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Education

University degree in electronics, physics, engineering, computer science or similar field preferred; or years of equivalent combination of education, skills and experience

High School Diploma or GED equivalent required

Experience

Minimum experience is 4+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.

A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.

Knowledge, Skills, Abilities

Ability to deal effectively with customers

Excellent interpersonal communication skills; must have a professional working proficiency in English

Consistent record of fixing sophisticated systems and subsystems down to the component level

Literate in MS DOS and Windows software environments

Able to read and interpret schematics

Familiar with UHV phenomenon and technology

Must have ability to acquire a valid passport and travel regionally and internationally as required

Must possess a valid driver's license

Must be willing to travel 25-50% of the time.

Working overtime, including weekends and last-minute schedule changes including weekends as needed may occur to ensure customer satisfaction.

Physical requirements include the ability to lift up to 50 lbs.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $31.73-$47.60.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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