Senior Field Service Engineer
Location Options:
San Ramon, CA (On-Site, Corporate HQ)
Massachusetts or nearby region (Remote)
Type: Direct Hire
Salary: $100,000 - $110,000 annually (depends on experience, skills, and location)
Travel: Around 20-40% within the U.S.
About the Role
We're hiring a Senior Field Service Engineer for a growing manufacturer of advanced analytical instruments used in research and product development across biotech, materials, and technology industries.
If you're the kind of engineer who loves rolling up your sleeves, solving tough technical problems, and helping customers keep cutting-edge equipment running perfectly - this is your kind of job.
You'll lead field installations, troubleshoot complex systems, and make sure each instrument you touch performs at its absolute best. You'll also be the bridge between the field and the engineering teams, giving real-world feedback that helps improve the next generation of products.
This role is ideal for someone who thrives on variety, independence, and impact - no two days will ever look the same.
What You'll Do
Install, calibrate, and repair high-precision scientific instruments used by research and manufacturing teams.
Troubleshoot complex systems that blend electronics, mechanics, and software .
Train customers on best practices and support them through every stage of ownership.
Mentor junior field engineers and share your expertise with the team.
Keep accurate service documentation and follow quality procedures.
Collaborate with engineering and R&D teams to report field issues and recommend improvements.
What You Bring
Bachelor's degree in Engineering, Life Sciences, or a technical field (Master's a plus).
5+ years of field service or technical support experience in life sciences, instrumentation, automation, or similar industries.
Strong troubleshooting ability across mechanical, electrical, and software systems .
Proficiency with Windows-based systems and computer networking.
Excellent communication skills - you can talk tech with engineers and explain clearly to customers.
Organized, self-motivated, and comfortable working independently.
Valid driver's license and willingness to travel 20-40%.
Bonus Skills That Stand Out
Experience with laboratory or analytical instruments.
Background in GMP or ISO-regulated environments.
Familiarity with CRM or service management tools.
Certifications in Six Sigma, Lean, IPC, or equivalent.
Previous involvement supporting R&D or product development teams.
Why You'll Love This Role
You'll be the expert customers rely on when precision matters most.
You'll work with advanced instruments that blend engineering, chemistry, and microfluidics .
You'll have the freedom to solve problems creatively while being part of a collaborative technical team.
You'll help shape how new products are built by providing direct feedback from the field.
If you're a hands-on problem solver who takes pride in delivering top-tier service and thrives in a dynamic, high-tech environment - we'd love to talk to you.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
