Call Center Manager

MAXIMUS, Inc. • Olympia, WA • 1d ago

Description & Requirements Maximus is looking for a strategic and results-oriented Operations Manager to lead our Health Benefits Call Center. In this role, you'll ensure contract compliance, manage cost-effective operations, oversee audits and reporting, and drive performance across teams and subcontractors. You'll collaborate with key stakeholders to implement policies, improve service delivery, and solve complex challenges while making a meaningful impact in the healthcare space. This position is contingent upon award of the program Why Maximus?

Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Maximus Wellness Program and Resources -- Access a range of wellness programs and resources tailored to your needs.

Employee Perks and Discounts -- Additional benefits and discounts exclusively for employees.

Tuition Reimbursement -- Invest in your ongoing education and development.

Recognition Platform -- Acknowledge and appreciate outstanding employee contributions.

Holistic Wellness Support -- Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

? Paid Time Off Package -- Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

Future Planning -- Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

? Comprehensive Insurance Coverage -- Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Competitive Compensation -- Quarterly bonuses based on performance included!

You must reside in the state of WA, preferably in the Olympia area Essential Duties and Responsibilities:

Ensure project compliance with all operational requirements of the contract as well as corporate policies.

Manage all project tasks to ensure cost-effective operations.

Supervise subcontractors that provide services to programs.

Oversee audits of operations.

Produce monthly client and ad hoc reporting as needed.

Collaborate with other managers to ensure effective coordination of activities.

Develop and implement operational policies and procedures in collaboration with other key stakeholders.

Establish and maintain effective relationships with key stakeholders.

Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

Collaborate with other functional areas to ensure compliance.

Monitor performance against key indicators established internally or by the client(s).

Generate solutions to issues or complex problems.

Develop performance goals and objectives for staff and monitor achievement of those goals.

Perform other duties as assigned.

Minimum Requirements

Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Program Specific Requirements:

Experience in state based Health Benefits Exchange preferred

Knowledge of Medicaid programs preferred

Call Center experience required

Experience managing large scale operations in a healthcare environment required

Must live in the state of WA, Olympia preferred

Willing to work onsite in our Olympia, WA office as needed

Willing to travel within the state and to other states as needed occasionally

EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but

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