Store Customer Service Specialist

Sherwin-Williams Company • Latham, NY • 2h ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.The individual selected for this role will be expected to work at Store #5045, located at: '193 Troy-Schenectady Road, Latham, NY 12210 and may be expected to work at stores within a 30 mile radius. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/- Ensure high levels of customer satisfaction through excellent sales service- Assist customers in person and over the phone by determining needs and presenting appropriate products and services- Build productive trust relationships with wholesale and retail customers- Process sales transactions accurately and consistent with policies and procedures- Follow and achieve sales goals on a monthly, quarterly, and yearly basis- Maintain precise work order files and formulas- Pull appropriate products from the sales floor or warehouse- Tint and mix products, as needed, to customer specifications- Stock shelves and set up displays- Clean store equipment- Load/unload delivery trucks- Assist in making deliveries, as needed- Maintain in-stock and presentable condition assigned areas- Remain knowledgeable on products offered and discuss available options- Comply with inventory control procedures- Suggest ways to improve salesMinimum Requirements:- Must be at least eighteen (18) years of age- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future- Must have a valid, unrestricted Driver's License- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation- If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications:- Have at least a High School diploma or GED- Have at least one (1) year experience working in a delivery, retail, or customer service position- Have previous work experience selling paint and paint related products- Have previous work experience operating tinting and mixing equipment- Ability to read, write, comprehen

Similar Jobs

Retail Manager - Replenishment

Michaels • Albany, NY • 4h ago

Retail & Hospitality

Store - ALBANY-NORTH GREENBUSH, NY Lead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help customers s...

4h ago

Go to Apply

Retail - Stocker 5am

Michaels • Albany, NY • 4h ago

Retail & Hospitality

Store - ALBANY-NORTH GREENBUSH, NY Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck...

4h ago

Go to Apply

Retail - Sales Associate

Michaels • Albany, NY • 13h ago

Retail & Hospitality

13h ago

Go to Apply

Retail Sales - Part Time

Lowe's • Glenville, NY • 13h ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

13h ago

Go to Apply

FT Assistant Deli Sales Manager

Hannaford • Clifton Park, NY • 13h ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 465028 Address: USA-NY-Clifton Park-Village Square Plaza Store Code: Store 08365 Deli (5151112) Hannaford Supermarkets started out as a fresh produce vendor...

13h ago

Go to Apply

Assistant Branch Manager - Rensselaer County Floater, NY

Trustco Bank • Troy, NY • 18h ago

Retail & Hospitality

Assistant Branch Manager Reports to: Branch Manager Salary: NE16 $40,000 - $55,000 FLSA Status: Non-Exempt | Supervisory Role: Yes Why Join Us? At Trustco Bank, we're committed to fostering a supportive and inclusive wor...

18h ago

Go to Apply

Maintenance Worker - Glenville, NY

Trustco Bank • Schenectady, NY • 18h ago

Retail & Hospitality

Job Title: Maintenance Worker Reports to: Maintenance Supervisor FLSA Status: Non-Exempt Salary Grade: NE07 Supervisory Responsibility: No SUMMARY: The Maintenance Worker position, under limited supervision, performs rou...

18h ago

Go to Apply

Store Customer Service Specialist

Sherwin-Williams • Latham, NY • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Dean of Hotel, Culinary Arts, Tourism, and Business

SUNY Schenectady County Community College • Schenectady, NY • 1d ago

Retail & Hospitality

Location: Schenectady, NY Category: Professional Posted On: Fri Nov 7 2025 Job Description: SUNY Schenectady invites applications for the position of Dean of Hotel, Culinary Arts, Tourism, and Business (HCAT). Reporting...

1d ago

Go to Apply

Front Desk Agent

BBL Hospitality • Albany, NY • 1d ago

Retail & Hospitality

Front Desk Agent Job Details Job Location Hilton Garden Inn Albany - Albany, NY Position Type Full Time Salary Range $17.00 - $18.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMA...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.