Customer Service Rep

CVS Health • Tallahassee, FL • 1h ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

The Customer Service Representative is a fully remote position. As they are aligned to a 24-hour call center operation, employees are required to support holiday coverage at a reduced staffing level. This means working some holidays and observing the holiday on others.

Key Responsibilities:

The Customer Service Representative's responsibilities include (but are not limited to) the following:

Takes inbound calls from members and determines the quickest, most effective ways to answer member questions

Maintains member records within the overall member management system

Provides introductory information and connects members with additional and appropriate benefits/external resources

Sends outbound e-mails to members as needed

Supports members with troubleshooting and deescalating where needed

Escalates queries and concerns when it is deemed necessary

Ensures that members are satisfied with products/services by handling complaints and inquiries

Works with the customer service team to share solutions and processes

Embodies the CVS Core values in each interaction

Required Qualifications:

One to three years of call center and/or customer service experience

Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs

A private and confidential workspace free from distractions

Time management skills to promptly respond to e-mails, call, and chat messages

Active listening skills to effectively handle members who may be upset

Preferred Qualifications :

A mental health or human services background is preferred.

One to three years of healthcare experience is preferred.

Bilingual or multilingual skills are a plus.

Educational Requirements :

A high school diploma or equivalent is required.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Similar Jobs

Customer Service Representative - Correctional (Customer Service Representative - UNICOR)

Justice, Bureau of Prisons/Federal Prison System • Tallahassee, FL • 1h ago

Management & Administrative

Summary Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Responsibilities Serves as a Customer Service Re...

1h ago

Go to Apply

68030662 - ADMINISTRATIVE ASSISTANT I

MyFlorida • Tallahassee, FL • 3h ago

Management & Administrative

68030662 - ADMINISTRATIVE ASSISTANT I Date: Nov 7, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\operations/human\res...

3h ago

Go to Apply

Senior Engineer, SAP BODS (Business Objects Data Services)

Cardinal Health • Tallahassee, FL • 7h ago

Management & Administrative

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function antici...

7h ago

Go to Apply

Manager, Pharmaceutical Marketing Operations

Bausch + Lomb • Tallahassee, FL • 20h ago

Management & Administrative

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. O...

20h ago

Go to Apply

864929-SENIOR MANAGEMENT ANALYST II - SES - 40033009

MyFlorida • Tallahassee, FL • 22h ago

Management & Administrative

864929-SENIOR MANAGEMENT ANALYST II - SES - 40033009 Date: Nov 7, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\opera...

22h ago

Go to Apply

864782 - GOVERNMENT OPERATIONS CONSULTANT II - 40034035

MyFlorida • Tallahassee, FL • 22h ago

Management & Administrative

864782 - GOVERNMENT OPERATIONS CONSULTANT II - 40034035 Date: Nov 7, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\op...

22h ago

Go to Apply

Customer Service Representative

Gerber Collision & Glass • Tallahassee, FL • 1d ago

Management & Administrative

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in...

1d ago

Go to Apply

Field Service Engineer

HP Inc. • Tallahassee, FL • 1d ago

Management & Administrative

About the opportunity: The Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP. In this role you wi...

1d ago

Go to Apply

Senior Product Manager, AIOps

PagerDuty • Tallahassee, FL • 1d ago

Management & Administrative

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is ess...

1d ago

Go to Apply

864627 - GOVERNMENT OPERATIONS CONSULTANT III - 40033062

MyFlorida • Tallahassee, FL • 1d ago

Management & Administrative

864627 - GOVERNMENT OPERATIONS CONSULTANT III - 40033062 Date: Nov 6, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\o...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.