Customer Service Team Member - Full-time

Michaels • United States, United States • 2d ago

Store - BAY-PLEASANT HILL, CA

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

Retail and/or customer service experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay Range for this Position:

$17.25 - $20.30

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Traveling Electrical Foreman

Ultimate LLC • United States, United States • 28min ago

Retail & Hospitality

Traveling Electrical Foreman - Project Location - Jacksonville, FL Pay Range: $30 - $36 We are looking for skilled craftsmen to add to our team of dedicated, safe, productive, and proven craftsmen. Ultimate LLC provides...

28min ago

Go to Apply

Electrical Maintenance Technician

Kelly Services • Sandston, VA • 30min ago

Retail & Hospitality

Electrical Maintenance Technician | Direct Hire| $27-32/hr. based on experience| Sandston, VA | 7:00pm-7:00am 2/2/3 Alternate work schedule If you're looking for a permanent Electrical Maintenance Technician role, look n...

30min ago

Go to Apply

Travel Electrical Superintendent - Mission Critical

LAYTON CONSTRUCTION COMPANY, LLC • Sandy, UT • 36min ago

Retail & Hospitality

Summary The Electrical Superintendent is responsible for overseeing all electrical aspects of construction projects from inception to completion. This role requires strong leadership skills, extensive electrical knowledg...

36min ago

Go to Apply

Adjunct Instructor, Spanish

Kellogg Community College • Battle Creek, MI • 1h ago

Retail & Hospitality

Adjunct Instructor, Spanish Position Title Adjunct Instructor, Spanish Position Type Part Time Classification Adjunct Department Arts and Communication Division Discipline Spanish Work Schedule Varies based on teaching a...

1h ago

Go to Apply

AAA Retail Membership Sales Specialist

AAA Mid Atlantic • Lawrenceville, NJ • 1h ago

Retail & Hospitality

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every...

1h ago

Go to Apply

Account Manager - Valet & Parking Services - Rosen Centre Hotel

Towne Park • Orlando, FL • 1h ago

Retail & Hospitality

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience...

1h ago

Go to Apply

ADistrict Manager | NEW LOCATION- NORTH ST. LOUISE (ST. CHARLES AREA)

The Davey Tree Expert Company • Saint Louis, MO • 3h ago

Retail & Hospitality

Company: The Davey Tree Expert Company Locations: St. Louis, MO Additional Locations: None Work Site: On Site Req ID: 217864 Position Overview Exciting opportunity at our new North St. Louis location-coming soon! Distric...

3h ago

Go to Apply

Sonoma State Bookstore Spring 2026 California Campus Retail Associate (Temp)

Barnes & Noble Education • Rohnert Park, CA • 5h ago

Retail & Hospitality

Introduction Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our te...

5h ago

Go to Apply

SOUS CHEF- Campus Dining and Catering- Missouri State University Dining- Springfield, MO

Compass Group, North America • Springfield, MO • 5h ago

Retail & Hospitality

Location: Missouri State University Dining- Springfield, MO Salary: $65,000-$70,000 At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience....

5h ago

Go to Apply

COOK

State of Arkansas • Arkadelphia, AR • 5h ago

Retail & Hospitality

COOK Date: Nov 10, 2025 Req ID: 54075 Location: Arkadelphia, AR, US, 71923 Category: AR DEPT OF HUMAN SERVICES Anticipated Starting Salary: $33,280.00 Position Number: 22098129 County: Clark Posting End Date: 11/14/2025...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.