Bilingual Spanish Customer Service Representative

Robert Half • San Diego, CA • 1h ago

Description

Overview:

Robert Half is partnering with a mission-driven nonprofit organization to hire a Bilingual (Spanish/English) Customer Service Representative. This role is ideal for someone who is passionate about helping others, excels in communication, and thrives in a supportive, community-focused environment. You will play a key role in assisting clients, answering questions, and ensuring individuals receive the resources they need.

Key Responsibilities:

Serve as the first point of contact for clients and community members, providing support in both English and Spanish.

Respond to phone calls, emails, and walk-in inquiries with empathy and professionalism.

Provide information on programs, services, and eligibility requirements.

Assist clients with completing applications, forms, and navigating resources.

Maintain accurate documentation and update client records in the database.

Collaborate with internal teams to ensure seamless referrals and follow-up support.

Uphold the organization's mission and commitment to providing equitable access to services.

Requirements

Qualifications:

Fluent in Spanish and English (verbal and written) - required.

1+ year of customer service, administrative support, community outreach, or call center experience.

Strong interpersonal skills and a compassionate, client-centered approach.

Ability to handle sensitive or confidential information with discretion.

Comfortable using computers, database systems, and Microsoft Office Suite.

Previous experience in a nonprofit or human services environment is a plus, but not required.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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