Manager, Human Resources - Comcast Business Sales Operations

Comcast • Philadelphia, PA • 3h ago

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Manager, Human Resources - Comcast Business Sales Operations serves as a strategic HR partner to the Sales Operations organization, supporting the execution of business initiatives through effective HR practices. This role is responsible for delivering solutions across key HR functions including talent acquisition, employee relations, compliance, compensation, and benefits. The Manager plays a critical role in fostering a high-performance culture, ensuring alignment between HR strategies and business goals, and driving operational excellence through process improvements and policy development. Additionally, this role contributes to budget planning and supports continuous improvement across HR operations.

Job Description

Core Responsibilities

Counsels, orientates and trains managers and supervisors on the interpretation and administration of Human Resources policies. Administers Human Resources policies and procedures as they pertain to all employees.

Oversees, handles and manages employee relations issues. Assists with employee counseling, discipline and grievance handling.

Recommends new approaches, policies and procedures to maintain efficient and effective services.

Manages direct reports. Ensures compliance with state, local and federal guidelines and policies to protect the business and its employees.

Partners with management to ensure strategic HR goals, policies and programs are aligned with business initiatives.

Administers compensation programs and assists in job analysis, job evaluation and performance management to ensure compliance with division guidelines.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Net Promoter Score (NPS); Employee Relationships; Meeting Organization

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Family Group: Human Resources

Comcast

Go to Apply

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