Reno Orthopedic Center wants you to join the team as a Medical Assistant! We are seeking an enthusiastic and dedicated team member to play a vital role in assisting the physician with patient care, while also managing treatment-related duties, organizational responsibilities, and communication tasks to ensure smooth and efficient healthcare delivery in our ROC Express Clinic.
Who are we?
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:
· We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
· We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
· Here, you're encouraged to own your success - we support your growth, celebrate your contributions, and empower you to take initiative.
· Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
· We value kindnessas a core strength - it's how we treat our patients, our colleagues, and our community.
· Most importantly, we encourage every team member to be an advocate - for patients, for progress, and for doing what's right.
If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.
What sets us apart?
Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand - and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years - and we're still growing!
What would you do in this role?
You will be an essential part of the patient care team, supporting physicians and ensuring a smooth, efficient, and compassionate experience for every patient. You'll be the friendly face that welcomes patients, guides them to their exam rooms, prepares them for their visit, and keeps them informed throughout the process. From conducting initial medical screenings and documenting vital health information to assisting with procedures and preparing injections using sterile techniques, you'll be hands-on in delivering high-quality care. Maintaining a clean, safe, and welcoming environment is a key part of your role, as is promptly handling patient messages, calls, prescription refills, and documentation.
In addition, you help facilitate surgery appointments by working closely with the patients and physicians to optimize operating room time and ensure surgeries are scheduled efficiently. This is an exciting opportunity for a detail-oriented and compassionate professional to make a meaningful impact in a fast-paced clinical setting.
A Day in the Life
Prepare for patient appointments by reviewing and updating patient records prior to appointment including checking for updates, recent tests, lab results, x-ray films, and correspondence;
Communicate with patient to greet and guide them to their room, prepare them for physician's visit and keep them updated on the status of their visit;
Conduct initial medical screening, blood pressure, and basic medical history and accurately document in patient's electronic medical record;
Complete all Meaningful Use and PQRS measures on forms according to clinic standards;
Assist the physician with all treatment procedures;
Prepare for injections utilizing sterile techniques and BBP protocols;
Draw medications for injections;
Complete physician orders, arrange and schedule tests, authorization tasks and other tasks as required;
Enter proper diagnosis and office visit level per physician's orders to accurately code patient's account;
Maintain and clean patient exam rooms between patients to ensure patients' comfort and safety according to clinic protocols and in compliance with infection control standards;
Address and resolve patient messages and/or phone calls promptly and document conversation in patient's electronic medical record;
Authorize prescription refills as directed by the physician and in accordance with regulatory requirements and ROC protocols.
Requirements
Certifications/Education
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA) or Assessment-Based Records in Order Entry certification OR two years of experience in a back-office clinical setting;
High school diploma/GED;
Knowledge of
HIPAA and OSHA regulations/procedures;
Customer service principles and practices
Preferred Qualifications - How can you set yourself apart from other applicants?
Completion of a Medical Assistant training program;
Experience working as a medical assistant in a high patient volume setting;
Experience working with Epic, our electronic health records system.
If you meet these qualifications and are excited to work in a collaborative team environment, we invite you to become part of our exceptional team at Reno Orthopedic Center.
Benefits
At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.
Why chose ROC? Full time benefits include:
Medical, dental, vision insurance
Discounted orthopedic care at ROC
Paid time off and holiday pay
Extended sick leave
401(k) plan contributions with no match required
EAP, disability and life insurance
Health and fitness program
Employee events
Coffee shop onsite (main location)
Dependent on Position:
Continuing education funds / certification reimbursement
Relocation assistance (for eligible roles)
Productivity bonuses or incentive compensation (for eligible roles)
Student loan repayment (for eligible roles)
Come build your career with a team that's committed to innovation, community, and compassion in orthopedic care. Whether you're a seasoned specialist or just starting your journey, you'll find purpose, impact, and growth at Reno Orthopedic Center.
"ROC doesn't just talk about values - they live them. Every day here feels like a chance to do meaningful work with people who truly care."
Mandy Metcalf, ROC Team Member
