Customer Service Advocate

TEKsystems • Columbia, SC • 4h ago

Job Description:

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. -65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries. -15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. -10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. -5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. -5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Training is 8:00-4:30 Monday- Friday - FOR 11 WEEKS NO TIME OFF WILL BE APPROVED DURING TRAINING.

The assigned shift will be 8 hours between 8am and 8pm- CANDIDATES MUST HAVE THE FLEXIBILITY TO WORK THE ASSIGNED SCHEDULE. CANDIDATES SELECTED WILL BE REQUIRED TO COMPLETE THE BADGE PROCESS, FRIDAY, 1/9/2026 -TIMES TO BE PROVIDED. START DATE - MONDAY, 1/12/2026 - There will be no staggered starts. No exception!!!

Additional Skills & Qualifications

Required Education: High School Diploma or equivalent Required Work Experience: None Preferred Education: Associate Degree Preferred Work Experience: 2 years-of customer service or call center experience.

Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise. We are not looking for candidates who do not have Data entry experience, insurance/medical office experience, Microsoft Office experience or the ability to adapt to changes as they arise. We would like the candidate to have the following soft skills: good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies. Our Blue Cross Team is dedicated to training our future Customer Service Advocates to be professional and knowledgeable.

Job Type & Location

This is a Contract position based out of Columbia, SC.

Pay and Benefits

The pay range for this position is $15.50 - $15.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,SC.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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