Automotive Customer Service Advisor

Pep Boys • Suwanee, GA • 6h ago

Req. Number

171814

Job Description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Maintain an organized and neat shop.

Adhere to all company policies, procedures, safety and environmental rules.

Other duties as assigned.

Knowledge, Skills, and Abilities

High school diploma or equivalent required.

Valid Driver's License.

One year of related experience in the automotive service environment.

One year of sales experience preferred.

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Strong verbal communication skills.

Strong customer service skills.

Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enters and locates information on computer.

Presents information to small and large groups.

Visually verifies information, often in small print.

Safely operates a motor vehicle.

Benefits

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-time team members

Pay Range

$12.00 to $18.00 per hour based on experience

Sales commission

Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Similar Jobs

Field Account Manager

RELX INC • Alpharetta, GA • 11h ago

Management & Administrative

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive...

11h ago

Go to Apply

Product Manager

Arrow Electronics • Duluth, GA • 12h ago

Management & Administrative

Position: Product Manager Job Description: Arrow is seeking a strategic and execution-driven Product Manager to lead the evolution of our ArrowSphere platform. This unique role combines Product Ownership, Project Managem...

12h ago

Go to Apply

Territory Account Manager - North/Central Georgia

WEG Electric Corp. • Duluth, GA • 12h ago

Management & Administrative

Territory Account Manager - North/Central Georgia Department: Sales Location: Duluth, GA About the role: WEG Electric Corp. has a great opportunity for a Territory Account Manager to join our team. This role develops and...

12h ago

Go to Apply

Product Manager

Arrow Electronics • Loganville, GA • 12h ago

Management & Administrative

12h ago

Go to Apply

Product Manager

Arrow Electronics • Alpharetta, GA • 12h ago

Management & Administrative

12h ago

Go to Apply

Customer Service Representative

Stark Exterminators • Alpharetta, GA • 1d ago

Management & Administrative

4005 Old Milton Parkway, Alpharetta, GA, USA | 1019 - Alpharetta GA | 18.00 per hour | Full Time Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provi...

1d ago

Go to Apply

Customer Service Representative

Arrow Exterminators, Inc. • Alpharetta, GA • 1d ago

Management & Administrative

1d ago

Go to Apply

Warehouse Supervisor - Inventory

WEG Electric Corp. • Duluth, GA • 1d ago

Management & Administrative

Warehouse Supervisor - Inventory Department: Operations - Warehouse Location: Duluth, GA About The Role The Inventory Supervisor is responsible for oversight of inventory and cycle counts, ensuring that the materials mat...

1d ago

Go to Apply

International Business Development Manager, Electrical Products

Siemens • Berkeley Lake, GA • 2d ago

Management & Administrative

Job Family: Electrical Products Req ID: 479787 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improvi...

2d ago

Go to Apply

National Account Manager - Amazon

The Clorox Company • Alpharetta, GA • 2d ago

Management & Administrative

Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact o...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.