Collections Specialist

Robert Half • Albany, NY • 9h ago

Description

Our client, a reputable financial institution, is seeking a Collections Specialist to join their team on a temporary basis through September 2026. This role functions similarly to a collections call center environment and involves working directly with members to resolve delinquent loan and overdraft accounts. Candidates with strong customer service or collections experience and familiarity with financial services will thrive in this position.

Key Responsibilities

Contact members to discuss and resolve delinquent loans, overdraft accounts, and other past-due balances.

Maintain accurate and detailed records related to all collection activities.

Acquire and apply knowledge of state and federal laws related to bankruptcy, foreclosure, repossession, and collections.

Make recommendations to management regarding repossession, charge-offs, and further internal collection actions.

Ensure compliance with the Telephone Collection Practices Act and Fair Debt Collection Practices Act (FDCPA).

Understand and adhere to regulations surrounding right of offset, freezing of funds, and protected income sources (SSI, SSD, pensions, etc.).

Maintain professional relationships with outside vendors, including collection attorneys and repossession agents.

Track and report on collection metrics and performance figures as required by management.

Provide high-quality service and communication to members while meeting performance goals related to call quality, efficiency, and account resolution.

Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management

Requirements

Qualifications

Minimum of 2 years of previous experience in collections, call center, or financial services environment preferred.

Strong communication and customer service skills.

Working knowledge of Fair Credit Reporting Act (FCRA), CFPB, and collections regulations a plus.

Ability to handle confidential member information with professionalism and discretion.

Detail-oriented and organized with strong follow-up skills.

Associate's degree from accredited college or university

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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