Job Description What is the opportunity? As a key member of the Trade Support Team, the Manager is responsible for providing supervision and leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, foster teamwork and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under minimal supervision. Incumbent will address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures. What will you do? Managerial Excellence (50%) Hire, onboard, and train new team members. Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met. Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession. Serve as a subject matter expert for department processes supported by team. Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate. Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals. Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance. Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset. Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities. Department Oversight Support (30%) Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices. Accurately review, verify, and/or record data into technology supporting department processes. Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required. Process Improvement (10%) Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications. Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes. Training and Documentation (5%) Develop and provide ongoing training support for team members related to the department's processes and systems. Provide feedback to department leadership team when appropriate. Develop and maintain department procedures. Ensure team members are aware of any new system functionality changes and document modifications. Other (5%) Perform other duties and responsibilities as assigned. What do you need to succeed? Must-have 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience 3+ years prior securities, banking, technology and/or job specific related industry experience Securities license 7 or 99 (or able to obtain license within 120 days) 2+ years demonstrated and sound managerial experience leading and managing a team Ability to effectively hire, train, lead and provide work direction to others Ability to understand and meet business daily support needs on an ongoing basis Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands. Advanced customer service skills Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes Experience with brokerage systems Experience with change management and leading teams through change. Experience with identifying and implementing process/system changes which reduce risk, increase efficiencies or enrich customer service Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook) Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management. Nice-to-have Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands Proven change leadership and change management skills Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook) 3+ years credit operations, project management, vendor management, analysis, and/or risk control experience Regulatory reporting knowledge, specific to TRACE/MSRB Prior experience in various fixed income markets What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business The expected salary range for this particular position is $65,000 - $115,000, depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC's high-performance culture Enables collective achievement of our strategic goals Generates sustainable shareholder returns... For full info follow application link. RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
