Director, Customer Service

Hackensack Meridian Health • Edison, NJ • 2h ago

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Director of Customer Service provides leadership to functions impacting patient financial responsibility across the Hackensack Meridian Health (HMH) network. Provides leadership to customer service functions, ensuring a customized patient experience that maximizes patient collections, appropriately identifies patients eligible for financial assistance, provides appropriate payment options based on patient's financial status, and minimizes bad debt. Works with the patient experience team and the HMH Patient Financial Advisory Council (PFAC) to ensure a best-in-class self-pay billing and collection process. Leads the Financial Counseling and Financial Assistance teams to ensure that patients are provided with the best possible options to resolve their financial responsibility for services received at HMH.

Education, Knowledge, Skills and Abilities Required:

Bachelor's degree in Business, Healthcare Administration, or Finance.

Minimum of 5 years of management work experience in healthcare receivables, health insurance claims processing, or healthcare customer service.

Extensive knowledge of Federal and State regulations and mandates relating to patient self-pay collections.

Excellent customer service acumen.

Strong leadership skills.

Good written and verbal communication skills.

Strong financial management skills.

Excellent knowledge of information technology and management information systems, and how they can be used to improve operations.

Proficient computer skills that include but are not limited to Google Suite platforms and/or Microsoft Office.

Education, Knowledge, Skills and Abilities Preferred:

Master's degree in Business, Healthcare Administration, or Finance.

Member of a nationally recognized professional organization, a plus, such as the Healthcare Financial Management Association (HFMA).

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

172646

Minimum rate of $180,918.40 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.

Experience: Years of relevant work experience.

Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills: Demonstrated proficiency in relevant skills and competencies.

Geographic Location: Cost of living and market rates for the specific location.

Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

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