Technical Customer Service Representative

Adecco US, Inc. • Chester, NY • 15h ago

Technical Customer Service Representative | Chester, NY | $50,000k - $52,000k (DOE) | Monday - Thursday 9am - 6pm, Friday 9am - 4pm | Benefits: 401(k) matching 3%, Dental insurance, Health insurance, Vision insurance and Paid time off.

We're seeking a Customer Service Representative to work onsite Monday - Friday who combines excellent service skills with payroll knowledge and the ambition to grow professionally. In this in-office role, you will be responsible for supporting clients as they navigate our HCM software, helping them resolve issues and ensuring they are getting the most out of our platform. After a full training period, you will take ownership of a set group of clients and be their primary point of contact. This role is ideal for someone who is solution-oriented, analytical, and eager to build long-term relationships with clients and within our team.

Key Responsibilities

Serve as the dedicated point of contact for a portfolio of clients using our payroll, timekeeping, and HR software

Respond to client inquiries via phone and email in a timely, professional manner

Troubleshoot system issues and guide clients through processes within the platform

Educate and train clients on system functionality and best practices

Collaborate with internal teams to resolve complex issues and improve service delivery

Participating in process improvement initiatives and internal projects over time

Stay current on software updates and industry regulations impacting payroll and HR

What We're Looking For

Minimum 2 years of experience in payroll and/or client-facing customer service

Strong written and verbal communication skills with a professional presence

Analytical and detail-oriented with a focus on providing solutions, not just answers

Motivated to grow within the company and take on increasing responsibility

Ability to multitask and manage time effectively in a fast-paced environment

Familiarity with payroll, payroll systems or HCM software a plus

If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to our recruiter, Dee Shider at; dee.shider@adeccona.com

Please include "CSR" on the subject line of any e-mail correspondence. Questions regarding this position can be addressed by emailing. Thank you in advance for applying, however, only qualified candidates will be contacted.

The Adecco Group is a Fortune Global 500 company and the global leader in Human Resource Solutions. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your Professional Career. For great opportunities near you, go to www.adeccousa.com today!

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/ .

Pay Details: $50,000.00 to $52,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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