Customer Service Technician

Brightspeed • Mechanicsburg, PA • 3h ago

Reference #: 48140mark.clukey50018574120061172025 Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referralsQualifications WHAT IT TAKES TO CATCH OUR EYE High School diploma (or equivalent) or higher Ability to distinguish colors on facilities Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills

LI-RW1Additional Information

WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talentin the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belongingare at the center of our grounding belief inBeing Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy NoticeVideos To Watchhttps://vimeo.com/681585068

Brightspeed is an Equal Opportunity Employer. All qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity and/or expression, marital/partnership/civil union status, family or parental status, national origin, disability, military/veteran status, or any other factor, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.

Similar Jobs

Customer Service Representative

Veolia North America • Harrisburg, PA • 3h ago

Management & Administrative

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as ha...

3h ago

Go to Apply

Customer Site Warehouse Support

Fastenal Company • Camp Hill, PA • 3h ago

Management & Administrative

Reference #: 611094 Job Description Customer Site Warehouse Support 3155 State Rte 72, Jonestown, PA 17038 PA084 In Plant Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 4:00pm Up to 28 hours/week OVERVIEW: Find y...

3h ago

Go to Apply

Warehouse Service Technician

Geodis Logistics, LLC (Breinigsville) • Newville, PA • 3h ago

Management & Administrative

Reference #: WAREH048191 Description WAREHOUSE SERVICE TECHNICIAN Shift Availability: Saturday-Monday 4am-4:30pm Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! GEODIS specializes in unlock...

3h ago

Go to Apply

CPC PROCESSOR CUSTOMER SUPPORT

Datavant • Harrisburg, PA • 6h ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

6h ago

Go to Apply

Quality Control Manager

Grunley Construction Company • Harrisburg, PA • 6h ago

Management & Administrative

Reference #: 788662468 The Quality Control Manager will assure that Grunley Construction provides the highest quality of construction services and that we will meet or exceed all stated requirements in which we are invol...

6h ago

Go to Apply

Administrative Assistant

Industrial Service & Installation • York, PA • 6h ago

Management & Administrative

Reference #: 1141 ISI is seeking talented Administrative Assistant to join our team. The Administrative Assistant is the support person responsible for front office duties and general administrative. This person must hav...

6h ago

Go to Apply

Director, Account Management

Mastercard • Harrisburg, PA • 8h ago

Management & Administrative

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wid...

8h ago

Go to Apply

Analyst, Account Management

CVS Health • Harrisburg, PA • 8h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

8h ago

Go to Apply

Key Account Manager - Facilities Care Solutions

3M • Harrisburg, PA • 8h ago

Management & Administrative

Job Description: Key Account Manager - FCS Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally import...

8h ago

Go to Apply

Security Operations Account Manager

Allied Universal • York, PA • 8h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be par...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.