Senior Customer Success Account Manager

FlightSafety International Inc • Seattle, WA • 2h ago

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Docusign Senior Customer Success Account Manager (CSAM) owns a defined territory of large, high-growth customers and is directly accountable for all renewal outcomes and adoption motions across their portfolio. Acting as a trusted advisor and adoption strategist, the Senior CSAM helps customers realize the full potential of their Docusign investment-driving measurable ROI, reducing risk, and unlocking new paths to digital transformation. This role blends territory management, account management, and commercial acumen within a solution-selling SaaS environment.
The Senior CSAM owns the end-to-end renewal process, partnering closely with Account Executives to develop negotiation strategies, execute value-based renewal motions, and identify expansion opportunities that align to customer goals. They bring strong prospecting and sales acumen, applying value-selling principles to uncover whitespace, articulate business impact, and co-create customer success plans that align adoption and commercial outcomes.
Senior CSAMs lead quarterly business reviews and engage regularly with key customer stakeholders to align on goals, progress, and value realization. They collaborate cross-functionally with Sales, Customer Support, Solution Consulting, Product, Professional Services, Pricing, Legal, and other internal teams to deliver a world-class customer experience.
The ideal candidate thrives in a fast-paced, results-driven environment-demonstrating accountability, strategic thinking, and a passion for helping customers achieve success through intelligent agreement management.
This is an individual contributor role reporting to the Senior Manager, Customer Success Account Management.
Responsibility
Drive renewal outcomes and adoption motions across a portfolio of large, high-growth enterprise accounts, ensuring customers realize ongoing value from Docusign solutions
Identify and mitigate adoption and renewal risk early through proactive stakeholder engagement and executive alignment.
Deliver on revenue, bookings, billings, and customer value targets while maintaining accurate territory forecasts
Lead win-win renewal negotiations that protect and enhance customer trust
Conduct regular business reviews with key collaborators and executives to align on goals, adoption progress, and measurable outcomes
Develop and execute adoption strategies that accelerate time to value and maximize customer ROI
Partner closely with Account Executives on account planning, growth strategies, and multi-year or expansion opportunities
Serve as the primary point of contact for customer escalations, guiding resolution efforts and maintaining executive visibility
Act as a Docusign subject-matter expert-helping customers optimize existing use cases and explore new solution areas
Collaborate cross-functionally with Sales, Customer Support, Solution Consulting, Technical Account Managers, Professional Services, Product, Pricing, Legal, and other internal teams to develop customer growth and risk-mitigation plans
Evaluate account health across multiple dimensions-usage, adoption, relationship strength, and ROI-and develop strategies to proactively mitigate risk o

Similar Jobs

Senior Supply Chain Manager

Amazon • Bellevue, WA • 1h ago

Management & Administrative

Description Join Amazon's dynamic environment as a Senior Supply Chain Manager with a planning background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on o...

1h ago

Go to Apply

Senior Supply Chain Manager

Amazon • Bellevue, WA • 1h ago

Management & Administrative

1h ago

Go to Apply

VP, Account Management

RxBenefits • Seattle, WA • 2h ago

Management & Administrative

The Vice President, Account Management is a mission critical role responsible for delivering on our client commitments, creating and maintaining strong customer relationships and increasing the RxBenefits share and footp...

2h ago

Go to Apply

Senior Partner Account Manager

Unity Technologies • Bellevue, WA • 2h ago

Management & Administrative

Remote, USA Senior Partner Account Manager Location Remote, USA Department Business Development & Sales Requisition ID JOBREQ-2515092 Role description The opportunity Unity is is on the look out for a highly experien...

2h ago

Go to Apply

Supply Chain Manager, Amazon Manufacturing Services

Amazon • Seattle, WA • 6h ago

Management & Administrative

Description Amazon Manufacturing Services is a fast paced, internal services team looking for an experienced Senior Supply Chain Manager to lead and optimize our materials sourcing strategy (metals, polymers, components)...

6h ago

Go to Apply

Enterprise Architect Manager/Senior Manager, Resources Industry

Accenture • Redmond, WA • 7h ago

Management & Administrative

We Are:We are Technology Advisory. Our vision is to become the world's leading advisors in harnessing technology and innovation as a force to reinvent and improve every business. Our mission is to help client business ex...

7h ago

Go to Apply

Transformation Excellence Manager/Senior Manager, Resources Industry

Accenture • Redmond, WA • 7h ago

Management & Administrative

Technology Advisory | Transformation Excellence Manager / Senior Manager , Resources Industry We Are: We are Technology Advisory and we design and execute industry-relevant reinventions that allow organizations to realiz...

7h ago

Go to Apply