Req ID: RQ208741
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: Program Delivery and Execution
Skills:
Problem Resolution,Project Management,Technical Requirements
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Technical Manager
We are seeking a highly skilled and motivated Technical Manager to oversee and technically manage projects that require active customer engagement and coordination across multiple teams supporting a wide array of services. This role demands a balance of technical expertise, exceptional leadership, and the ability to facilitate collaboration between internal teams and external customers. The ideal candidate will have a proven track record of managing complex technical projects, ensuring successful customer outcomes, and leading cross-functional teams to meet deadlines and project goals.
Duties include:
Project Management & Coordination:
Lead technical projects from initiation to completion, ensuring that customer requirements are met and that all project milestones are achieved on time.
Coordinate efforts across multiple teams (engineering, operations, support, etc.) to deliver integrated solutions and services.
Develop and manage project timelines, resources, and deliverables while keeping stakeholders informed of progress and any potential risks.
Customer Engagement:
Serve as the primary point of contact for customers throughout the project lifecycle, ensuring clear communication and fostering strong relationships.
Understand customer needs and expectations, translating them into actionable technical requirements and project objectives.
Gather and prioritize customer feedback to continuously improve processes, services, and solutions.
Cross-Functional Team Collaboration:
Work closely with various internal teams, including technical support, development, operations, and product management, to ensure seamless delivery of services.
Foster a collaborative work environment, facilitating communication between technical and non-technical teams to resolve issues and meet customer demands.
Ensure that the appropriate resources and expertise are allocated to projects to drive successful outcomes.
Technical Leadership:
Provide technical guidance and mentorship to team members, ensuring best practices are followed and issues are addressed promptly.
Stay up to date with the latest industry trends, technologies, and tools, bringing innovation to the projects and services you oversee.
Troubleshoot complex technical issues, providing solutions and escalating when necessary.
Support & Service Delivery:
Oversee the delivery of support services to customers, ensuring high levels of satisfaction and efficient resolution of issues.
Act as an escalation point for critical customer issues and work with support teams to ensure timely resolution.
Develop and maintain service-level agreements (SLAs), ensuring that all parties are aligned on expectations and performance metrics.
Documentation & Reporting:
Ensure that project documentation is comprehensive, including project plans, technical specifications, and progress reports.
Prepare regular status reports and presentations for both internal teams and customers to keep all stakeholders informed of project progress and outcomes.
Track and report on key performance indicators (KPIs) for both customer engagement and project success.
WHAT YOU'LL NEED TO SUCCEED
Bring your program management expertise along with a drive for innovation to GDIT. The Project/Task Manager must have:
? Education: Bachelor of Arts/Bachelor of Science
? Experience: 5+ years of related experience
? Strong understanding of cross-functional team dynamics and the ability to manage teams across various disciplines.
? Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
? Strong problem-solving and troubleshooting skills with a customer-first mindset.
? Experience working with service delivery models, including SLAs, and ensuring successful support and resolution of issues.
? Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
? Technical knowledge of relevant platforms, services, and tools used in the project lifecycle (e.g., cloud services, networking, software development, etc.).
? Ability to work under pressure and manage multiple priorities simultaneously.
? Security clearance level: TS/SCI w/Poly
? US citizenship required
? Location: Onsite Annapolis Junction, MD
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
? Growth: AI-powered career tool that identifies career steps and learning opportunities
? Support: An internal mobility team focused on helping you achieve your career goals
? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
? Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
GREENWAY
The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
