Customer Service Representative
We are looking for a Customer Service Representative to join our Exlar team!
As our Customer Service Representative, you will work with various departments to meet moderately difficult maintenance services sales goals. Maintains direct contact with customers before and/or after the sale. You will support sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
Location: Chanhassen, MN
Hourly rate: $22.00 to $25.00
Please note that the salary range information provided is a general guideline only, reflecting a position based in Minnesota. Criteria such as the candidate's qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.
We Take Care of Our People
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) *
Your Challenge
Provides assistance to all areas of the company and to customers as needed on moderately complex questions
Responds to customer needs in a quick and effective manner performing account management functions. Improved customer relations measure this position's accountabilities
Coordinates activities with other departments including import/export shipments
Understands requirements of various regulations and works to develop processes and procedures to improve efficiency
Provides details for pre order and post order assistance upon customer request
Support sales team with product quoting
What You Bring
2+ years of customer service and customer support experience (industrial or manufacturing industry experience is an asset)
Experience using CRM systems
Strong computer skills required. Must be highly proficient in Microsoft Office products
High school Diploma or equivalent
Ability to work in a fast-paced environment
Ability to work independently and collaboratively within a team structure
Experience with conflict resolution and customer-centric attitude with a problem-solving mindset
Ability to work with ambiguity
Organizational skills with attention to detail
Must be a US Person
Who We Are
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
Exlar manufactures electromechanical linear roller screw actuators, rotary servo motors, and integrated control solutions for a broad range of applications. Our unique technology provides an efficient electric replacement for hydraulic or pneumatic cylinders and a more robust replacement for ball screws. With forces up to 80,000 pounds and speeds up to 60 inches per second, we are able to deliver higher force and speed in smaller packages than other comparably sized actuation technology. Exlar actuators have more flexibility, higher efficiency, and lower maintenance than traditional hydraulic and pneumatic solutions. Whether looking to increase productivity or reduce your total cost of ownership, Exlar's team of highly skilled engineers can put together the right solution for you.
To learn more, please visit us at About | Actuation Division | Curtiss-Wright (cw-actuation.com) (https://www.cw-actuation.com/en-gb/about/about-exlar-automation)
*Please note, benefits are country specific and may vary from location to location.
LI-EH1
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team (TACOE@curtisswright.com) _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. (TA_COE@curtisswright.com)
For US Applicants: EEO is The Law - click here for more information. (https://www.eeoc.gov/poster)
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments - Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall - we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers' expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
