Service Operations Manager

Dandy Mini Marts • Sayre, PA • 5h ago

Williams Companies - 6221 Mile Lane Rd, Sayre Pa, 18840

Pay will Range from 70,000 and up Depending on experience.

If you are passionate about leading teams, driving operational excellence, and ensuring top-notch service across multiple locations, we'd love to hear from you!

Dandy is looking for a motivated and experienced Service Operations Manager to join our corporate team! In this role, you'll oversee a skilled team of technicians who maintain and service fuel islands, HVAC systems, refrigeration, store equipment, and residential properties. You'll play a key role in ensuring safe, reliable, and high-quality service while supporting our mission to deliver the best customer experience possible.

What You'll Do:

Lead, train, and support a team of service technicians and administrative staff.

Schedule and dispatch service calls efficiently to meet business needs.

Oversee daily operations, monitor job progress, and ensure quality standards are met.

Maintain strong company relationships and resolve service-related issues quickly.

Manage tools, vehicles, inventory, and equipment for service operations.

Ensure compliance with safety, environmental, and company policies.

Develop preventive maintenance schedules for fuel islands, HVAC, refrigeration, and other equipment.

Review and approve service reports, invoices, and work orders.

Recruit, hire, and retain top talent for the service department.

Track KPIs, prepare performance reports, and manage departmental budgets.

Collaborate with other departments to ensure seamless service delivery.

Lead emergency response efforts for critical equipment failures.

Recommend and implement process improvements and new technologies.

What We'll Do For You:

At Dandy, our TEAM Members are our most valuable asset, and we support them with:

Appreciation Perks: Unlimited dispensed beverages while on shift, flexible scheduling, and paid time off for eligible employees.

Comprehensive Benefits: Vision and dental insurance for part-time and full-time employees, health insurance for full-time employees, a 401-K plan with employer contribution match for eligible employees, and more!

Advancement and Growth Opportunities: More than 70% of Dandy's store leadership is promoted from within. Join Dandy and grow with Dandy-you have the opportunity to build a career here!

Sense of Community: Dandy is family-owned and community-driven. You'll be inspired by your leaders and cheered on by your fellow TEAM Members!

Fundraising Opportunities: We proudly support our communities through annual fundraising campaigns and initiatives.

Education and Training:

Associate or Bachelor's degree in a technical field, Business Management, or related discipline preferred.

Proficient in Microsoft Office and service management software.

Strong leadership, communication, and organizational skills.

Experience Requirements:

At least 5 years of technical service experience.

Minimum of 2 years in a supervisory or management role.

Certifications or licenses in HVAC, petroleum equipment, refrigeration, or related fields preferred.

Experience with residential and commercial systems, including HVAC, fueling equipment, and retail store technologies.

Special Requirements:

Valid and clean driver's license.

Must maintain professional appearance and conduct.

Ability to manage multiple priorities and make sound decisions under pressure.

May be required to work holidays, weekends, or overtime as needed.

Physical Demands:

Ability to bend, kneel, climb, and lift up to 50 pounds.

Extended periods of sitting, standing, and walking.

Travel required daily to various locations.

Go to Apply

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