Req ID: 130171
Region: Americas
Country: USA
State/Province: New Hampshire
City: Remote Employee US
Summary
We're looking for a detail-oriented and analytical Channel Operations Manager to be the operational backbone of our worldwide channel partner program, Spark Partner Program. This is a critical, hands-on role where you will manage the end-to-end lifecycle of our channel partnerships-from contracting and onboarding to performance governance and program development. If you thrive on optimizing processes, diving into data, and acting as a key liaison between sales, finance, legal, and our partners, this is your opportunity to directly influence the success and scale of a new program.
Detailed Description
The Channel Operations Manager will manage the operational efficiency and compliance of our global channel ecosystem, ensuring seamless partnership administration and providing data-driven insights to drive growth.
Responsibilities include, but are not limited to:
Partner Contracts, Onboarding & Offboarding
Administration and Support: Coordinate with Sales, Legal, and Finance teams to operationally administer all Distribution and Direct Reseller/Integrator contracts.
Lifecycle Management: Facilitate and manage the end-to-end process for partner onboarding and off-boarding requests submitted by the field sales organization.
Account Management: Maintain and oversee the administration of signed partner accounts across all worldwide regions.
Governance
System Liaison: Act as the primary operational liaison for channel partnerships, ensuring alignment with internal systems and operational requirements.
Data Management & Reporting: Maintain channel partnership databases and develop comprehensive weekly, monthly, and quarterly metrics reports for leadership.
PRM System Management: Maintain governance documentation for the Partner Relationship Management (PRM) system, manage process flows to drive platform and process improvements, and assist in preparing for IT audits.
Spark Partner Program
Program Development: Assist in the ongoing development and refinement of business rules and reporting for key performance metrics within the Spark Partner Program.
Compliance Monitoring: Monitor partner activities, notifying partners of program compliance requirements and necessary training to maintain program status.
Financial Analysis: Conduct cost analytics and pricing research to support partner pricing strategies and program financial modeling.
Spark Partner Program Planning & Research
Data Modeling: Analyze large datasets and build financial models to assist with annual budget planning and resource allocation.
Process Improvement: Develop, manage, and execute operational process improvement projects to enhance channel efficiency and scalability.
Market Intelligence: Conduct industry research and competitive analysis to inform ongoing program development and ensure the Spark Partner Program remains best-in-class.
Sales Support
Forecasting Support: Assist in driving accurate forecasting for partner sales, collaborating closely with partner sales, program operations, and finance teams.
Presentation & Analysis: Analyze performance and productivity data, building compelling slides and analyses for Quarterly Business Reviews (QBRs) and other sales leadership presentations.
Data Insights: Extract and analyze complex data sets, building data models to support key initiatives related to pipeline, coverage, renewal rates, and other strategic projects.
Knowledge/Skills/Competencies
Proven experience in a Channel Operations, Sales Operations, or similar analytical/operational role, preferably within the hardware or technology industry.
Strong analytical skills with a demonstrated ability to interpret large data sets, build models, and translate findings into clear, actionable insights.
Advanced proficiency with Microsoft Excel and experience with CRM/PRM systems
Excellent project management and organizational skills, with a focus on process optimization and efficiency.
Outstanding written and verbal communication skills, with the ability to partner effectively across Sales, Finance, Legal, and IT teams. Strong experience supporting a channel partner team cross-functionally
Track record of taking initiative, having the ability to work independently and handle multiple projects with competing deadlines
Results-driven, with a willingness to experiment with new tactics and adapt strategies to achieve business objectives.
Experience launching and managing partner incentive programs is a plus
Experience with a global technology company highly preferred
Physical Demands
The duties of this position are performed in a normal office environment.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
Occasional overnight travel may be required.
Typical Experience
Minimum of 5+ years of experience in operational roles
5+ years of experience in channel partnership roles
Typical Education
A Bachelor's degree in Business Administration, Finance, or a related quantitative field.; MBA is a plus.
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: 105,000-135,000
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Celestica is an E-Verify employer.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
