Stylish. Iconic. Entirely Radisson Blu. Join this award-winning team of Moment Makers as our next Assistant Front Office Manager. This is a salaried position with a pay range of $60,000-$62,500 based on experience.
Be a part of the rich culture of a luxury downtown property. Radisson Blu Aqua boasts 334 chic guest rooms and an impressive 8,000 square feet of fitness spa rooms and facilities. The first Radisson Blu in the United States is within walking distance from Millennium Park, the Magnificent Mile, and Navy Pier.
WHAT WE OFFER:
1st of the Month after 30 Days of Employment:
Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution
401(k) Retirement Plan
90 Days:
Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement
1 Year:
Paid Floating Holidays
Job Responsibilities:
Assists in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies.
Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals
Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the front office and related areas
Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
Ensures front desk handles billing and cash in accordance with hotel's standards
Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
Ensures front office is in compliance with all hotel policy and procedures
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
Takes active role in recruitment and selection of qualified candidates
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding
guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for customer service to all managers, supervisors and employees
Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Skills/Requirements:
Minimum one year in a supervisory or management front office position required
Previous management experience required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
High school diploma or GED required, bachelor degree preferred
Strong organizational skills, critical thinking skills, problem solver
Strong computer systems skills including; reservations and reporting systems
Strong Microsoft Office suite and reporting system skills
Must work well in stressful, high pressure situations
Must be able to accurately follow verbal and written instructions and communicate effectively
Works well independently or as part of a team
Strong attention to detail
Strong mathematical and organizational skills required
Commitment to exceptional guest service
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
