SR. Client Services Manager-Minneapolis, MN

Compass Group, North America • Minneapolis, MN • 17h ago

Canteen One

Starting pay: $85,000-$95,000

Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let's talk about Perks!

At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!

Let's talk about Opportunity!

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!

Canteen One offers a variety of career opportunities, including:

Customer Service

Accounts Receivable / Consolidation Services

Finance / Accounting

Client & Account Management

Vendor Relations / Operations

Information Technology

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

An amazing opportunity to join Canteen One's Client team working with Fortune 500 clients on a national basis! This advanced leadership role is part of our Client Services team and is key in meeting and maintaining customer relations while maximizing financial objectives. Your goal is to provide outstanding service and build long-term relationships that lead to high customer satisfaction and contract renewals. This senior position manages top accounts, offers advanced analytical, financial, and system skills, and serves as a Team Lead working closely with senior management to assist team members and lead operations in account retention strategies.

Essential Duties & Responsibilities

Assist in the setup of new accounts and rollouts

Prepare reports and summaries

Recommend and present information to the client, and implement the recommendations

Conduct quarterly meetings and business reviews

Facilitate data needed for business reviews/meetings

Build and sustain relationships with clients through high-level interaction and analysis

Develop account retention strategies

Perform ongoing financial performance analysis

Facilitate business proformas and overall financial summaries

Set accurate financial expectations for renewals and bids

Evaluate potential new business relationships

Facilitate meetings and manage internal resources to resolve issues

Identify and develop plans to address problems or obstacles

Communicate relevant client information across Canteen One

Collaborate with Operations and build internal relationships

Qualifications

Bachelor's degree in business, marketing, or a related field required; or equivalent experience (five years in service business, three in account management)

Minimum of three (3) years of business experience

Strong background in market analysis, operations, and account management preferred

Proven financial analysis skills

Excellent interpersonal, negotiation, and conflict resolution skills

Strong customer service orientation

Demonstrated ability to build and maintain long-term internal and external relationships

Strong analytical and decision-making skills

Supervisory experience preferred

Intermediate proficiency in Microsoft Excel and Word; PowerPoint preferred

Experience with ERP systems (e.g., Oracle, PeopleSoft, SAP, JD Edwards) strongly preferred

Experience with reporting tools, especially Business Objects, is a plus

Apply to Canteen One today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\CanteenOne.pdf) for paid time off benefits information.

Req ID: 1479074

Canteen One

ISAAC Warren SMITH

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