Strategic Operations Manager, UberEats

Uber • Chicago, IL • 3h ago

About the Role

The Territory Merchant Ops Manager will be focused on the Midwest territory, doing fast-paced, agile work to help with our merchant operations and retention. In this role, you will develop resources that empower Sellers and Account Managers to drive maximum gross bookings and retention. These resources will include ideation, analysis, the creating dashboards to track progress, and presenting findings and insights to the leadership team. This is a high-profile role, requiring close collaboration with Territory Leads, Sales Managers, Sellers, and Account Managers to identify pain points and develop solutions to address those issues.

What You'll Do

Focus on Merchant acquisition, gross bookings and retention for the Midwest

Identify, solve, or escalate customer or tech issues and opportunities

Track performance of resources through productivity metrics and outcomes (closed wons, first trips, gross bookings growth, offers adoption, online ordering adoption etc)

Create resources such as SQL queries, Dashboards and deep analysis to leave behind materials for sellers and account managers to utilize

Drive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoffs

Collaborate with cross-functional teams, including other territories, central ops, and product ops to achieve goals

Basic Qualifications

2+ years of professional work experience in a related field (consulting, operations, strategy, tech, investment banking)

Strong Excel/Google Sheets

Experienced with SQL

Bachelor degree required

Preferred Qualifications

Strong experience building and executing complex processes

Ability to identify opportunities / problems and proactively deliver proposed solutions

Unparalleled business judgement and critical thinking skills with the ability to use data to quickly develop strategies and make decisions

Strong communication and presentation skills, including experience presenting data & insights to an audience

Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams

Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines

Advanced analytical capabilities including familiarity with python or R

Project Management experience

High energy working style and optimistic attitude

For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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