Gas & Electric Distribution Dispatcher

WEC Energy Group • Green Bay, WI • 13h ago

WPS, a subsidiary of WEC Energy Group, is seeking a Gas & Electric Distribution Dispatcher in our Green Bay, Wisconsin location. This position is represented by Local No. 420 IUOE.

Work hours: 8 week, 8 hour rotational schedule - 24/7 operations for this role (6:00am - 2:00pm, 2:00pm - 10:00pm, 10:00pm - 6:00am)

Job Summary

The Distribution Dispatcher provides emergency and non-emergency dispatch of gas and electric trouble events to field responders. Distribution Dispatchers communicate important customer and facility information to field responders with use of phone, computer and radio systems.

Dispatchers use many computer systems and often need to multi-task during high volume times.

Job Responsibilities

Ensure efficient incoming and outgoing employee communications:

Communicates with site employees by radio, computer and phone

Calls technical personnel for special problems

Update Public Affairs, local supervision, Account Executives of important trouble situations

Connects with field responders and dispatches gas & electric trouble events:
Uses computerized dialer system to connect with responders after regular business hours

Dispatches emergency trouble events in a timely fashion

Assigns trouble events to field responder in the Outage Management System

Manages trouble events and records field responder activities:
Uses Outage Management System to organize, prioritize and manage trouble events

Ping meters to determine if customer have electricity at meter

Updates estimated repair times

Records field responder activities in the Outage Management System

Collects closure information for electric & gas events and passes on follow-up information to local sites

Monitor weather reports, implement storm procedures:
Observes weather activity from multiple weather information sources

Calls local site supervision to inform them of high volume and implement storm procedures

Sends weather alerts over radio system to alert working field responders of potential hazards

Dispatch and request emergency locates:
Dispatches emergency, one hour and 24 hour locates during and after regular business hours

Requests emergency locates for field employees that are required to dig to repair facilities after regular business hours

Monitors e-mail, printer, phones and fax machine:
Reports telecommunication & radio system troubles

Reports site camera and video problems or failures

Receives paper trouble events that may be faxed to Central Dispatch due to computer problems

Receives paper orders on printer or fax machine from a variety of sources and dispatches them to the appropriate responder

Assist with company security procedures:
Notifies local leadership of threats made to company employees & facilities

Sends threat alert over radio system to alert working field personnel of potential hazard

Assist site employees to gain access to company buildings when they are without their company keycard

Minimum Qualifications

Minimum Education Requirements

High School Diploma, HSED or GED and

Successful completion of a credited Technical College AC/DC course.

Or

Successful completion of a credited Technical College Line Electrician Course.

Minimum Experience Requirements

1 year of distribution utility experience in either electric, gas or call center operations.

1 year of experience with Microsoft Office products.

Testing Requirements

Basic Clerical Aptitude test (BCAB) (aka SASS): Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information.

End Date: 11/13/2025

Minimum Posting Range: $34.62

Maximum Posting Range: $50.54

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits (https://www.wecenergygroup.com/careers/benefits.htm)

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

Location:

Green Bay, WI, US, 54307-9001

Company: Wisconsin Public Service (WPS)

Req ID: 5881

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