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Front Desk Associate (HR Associate Senior) - State Temporary
Salary
$24.73 - $38.20 Hourly
Location
Anne Arundel County
Job Type
Temporary
Job Number
3680-MVA-HROD-11/25
Department
Motor Vehicle Administration
Opening Date
11/04/2025
Closing Date
11/10/2025 11:59 PM Eastern
Description
Benefits
Questions
Description
Front Desk Associate (HR Associate Senior) - State Temporary
This is a temporary position. Temporary positions offer some paid leave and may offer partially subsidized state health benefits.
Open Recruitment
The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Front Desk Associate (HR Associate Senior) will be the face of the Human Resources Division, as they are the first one that customers will encounter, they will be expected to acknowledge every employee professional and promptly. The incumbent will have the ability to function independently and with a team in the Office of Human Resources and Organizational Development.
Responsibilities include:
Greeting all customers and employees (phone or in-person), promptly and professionally
Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.
Using computer software applications such Microsoft Office Suite, databases, and spreadsheets to prepare correspondence, charts, and reports
Reviewing and prioritizing all correspondence for Human Resources and Organizational Development
Determining which information necessitates immediate attention and disseminates any information to appropriate persons to ensure that administrative issues and other situations that require immediate attention are handled expeditiously
Conducting follow-ups on all pending matters and updating the HR/OD leadership staff
Maintaining Outlook calendar for scheduling tasks, appointments, and pertinent information for the HR/OD Division
Assisting with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
Performing periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
Performing other duties as assigned.
The ideal candidate will possess the following:
Experience using Microsoft Office Suite
Ability to multi-task and complete projects accurately under time constraints
Knowledge of Human Resources practices
Excellent customer service experience
This position is located at the Glen Burnie Headquarters in Anne Arundel County.
MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide (https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152)
Qualifications
Minimum Qualifications
Education: Graduation from a standard high school or possession of a State high school equivalency certificate.
Experience: T hree (3) years of general clerical or administrative support experience at least one (1) year of which must have been paraprofessional HR experience involving the application of public sector procedures, policies, rules and regulations to specific employment actions. Appropriate paraprofessional HR experience should have included responsibility for activities such as, preparing and maintaining employment records, calculating salaries; interpreting rules and policies; preparing HR-related reports, counseling employees regarding benefits and obligations, and responding to inquiries concerning employment actions.
Notes:
For the HR Associate Senior level one additional year of paraprofessional HR experience as defined above may be substituted for one year of general clerical or administrative support experience.
Candidates may substitute equivalent U.S. Armed Forces military service experience on a year for year basis for the required experience.
Licenses & Certifications
None.
Additional Information
To Apply:
Submit a DTS-1 application online at: https://www.governmentjobs.com/careers/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719. Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services ( http://www.naces.org ) or World Education Services: International Credential Evaluation ( https://www.wes.org/ ).
The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
The incumbent in this position will not be a member of a covered bargaining unit.
The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.
The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.
Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 An EEO/AA Employer
Date Issued: 11/4/2025
Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:
https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152
Don't miss out on a great opportunity for a challenging career along with fabulous benefits!
*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.
01
The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, in the Work History section of this application. If you cite experience in your response that is not included in the Work History section of this application, your application may be considered incomplete, and you may not receive further consideration for this position.
I have read and acknowledge the above statement.
02
Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.
I have read and acknowledge the above statement.
03
Do you possess a standard high school or possession of a State high school equivalency certificate?
Yes
No
04
Do you have three (3) years of general clerical or administrative support experience at least one year of which must have been paraprofessional HR experience involving the application of public sector procedures, policies, rules and regulations to specific employment actions. Appropriate paraprofessional HR experience should have included responsibility for activities such as, preparing and maintaining employment records, calculating salaries; interpreting rules and policies; preparing HR-related reports, counseling employees regarding benefits and obligations, and responding to inquiries concerning employment actions?
Yes
No
05
Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you chose "Not applicable. No experience as described above" in the previous question, respond by entering N/A to this question.
06
This position is a temporary assignment expected to last approximately six (6) months.
I have read and acknowledge the above statement.
07
The position you are applying for may require proof of education and/or licenses beyond high school in order to qualify. You must submit this proof as instructed on the job posting. If you do not submit the transcript(s) or license(s) by the closing date, your application will not be considered further.
I have read and acknowledge the above instructions.
08
I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. Failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information, visit www.governmentjobs.com/careers/mdotmd, click on the "Sign In" link, and follow the prompts.
I have read and acknowledge the above instructions.
Required Question
Employer
Maryland Department of Transportation
Address
See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------
Phone
See Job Posting
Website
http://www.mdot.maryland.gov
Apply
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