Customer Service Representative

Bluebonnet Trails Community Services • Marble Falls, TX • 2h ago

Bluebonnet Trails is a nonprofit that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties.

Why Bluebonnet Trails? Simple. Our vision is healthy and fulfilled lives and our mission is the continuation of shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the people we serve.

The Customer Service Representative provides a variety of clerical duties which include, but are not limited to, answering phone calls, greeting clients and families, checking in clients (virtually or in person), scheduling appointments, insurance verification, completing financial reviews, processing payments (payment plans and copays), data entry, completing reports and providing productivity measures. Within this position, you are responsible for the coordination of provider appointments and managing their schedules along with providing reminder calls to clients. This position works with various workstations and interacts with a variety of individuals and agencies and works in collaboration with all medical and clinical teams within Williamson County.

We are looking for an individual who is passionate about helping others, hard-working, honest, and personable. A team-player, go-getter, jack of all trades and an out of the box thinker. One who can handle a fast-paced environment and remain calm under pressure. You also have a High School diploma or GED, a valid Texas Drivers License, knowledge of Microsoft applications, initiative, diplomacy, as well as organizational and time management skills. You must also be comfortable collaborating with an array of individuals including but not limited to adults, children/youth, those in crisis as well as intake and respite units. Has at least one year of experience within a medical, hospital or LMHA setting and have working knowledge of medical insurances.

Location: Marble Falls, TX

Hourly Salary Range: $17.30 - $22.05

Differential Detail:

.75/hour -Bilingual

1.00/hour - Tenure with BTCS

1.00/hour -Career ladder specialty

Up to $2.00/hour -previousexperience with a community center in a similar

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of thepersonswe serve.

Click onhttps://bbtrails.org/work-with-us/foradditionaldetails on other rewards and compensation, including our excellent benefits package and generous leave accruals!

Minimum Qualifications: Must have valid Texas drivers license and maintain approved driving status throughout employment. High school diploma or GED. Ability to organize workspace and activities using initiative. Follow oral and written instructions. Must be able to learn how to input information into an electronic health record. Ability to stay calm in a very fast-paced environment. Must be comfortable working with clients and families in crisis. Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors. Must be fluent in English.

Preferred Qualifications: Experience in a person-centered medical, hospital or LMHA setting with an emphasis of working at the front desk and completing financial assessments is highly preferred as well as knowledge of both commercial and government insurance processes.

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