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Customer Service Representative - Laboratory

Trinity Health • Grand Haven, MI • 8h ago

Employment Type:

Full time

Shift:

Day Shift

Description:

The Lab CSR provides administrative and customer service support to the Laboratory. They are responsible for answering phones and questions pertaining to tests, results and other laboratory functions; communicates and collaborates with phlebotomy staff, management and others to provide customer service perspective and relay trends leading to enhanced lab services. Performs general office functions and data entry, including tracking and presenting in quality assurance meetings. Decision making authority extends beyond prioritizing of own work to basic to advanced problem solving - inquiring of or asking questions.

40hrs per week, day shift

Education

Minimum: High School Diploma or equivalent

Credentials/Licensure

Preferred: Phlebotomy Certification

Related Experience

Preferred: One year administrative and customer service experience

One-year medical office or laboratory experience

Other Knowledge, Skills and Abilities

Good knowledge of medical terminology.

Strong organizational and multi-tasking skills.

Attentive to detail.

Strong customer service skills.

Ability to make decisions within the scope of position.

Computer Competency

Familiarity with standard desktop and Windows based computer systems, including email, e-learning, intranet, and computer navigation. Ability to use other software required to perform essential functions.

Position Highlights and Benefits:

Medical, Dental and Vision Coverage available on your first day

403b with employer match

Tuition Reimbursement

100% paid CEU

Paid Time Off

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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