Customer Service Representative

TEKsystems • San Antonio, TX • 2h ago

Remote | Entry-Level | Full-Time

Are you ready to inspire healthier lifestyles and make meaningful connections-all from the comfort of your home? Join our team as a Member Engagement Specialist, where you'll help people unlock the power of fitness through two leading wellness programs: SilverSneakers and Prime Fitness.

Whether you're guiding seniors to their first yoga class or helping working adults explore digital fitness options, you'll be the friendly voice that motivates movement and makes wellness accessible.

What You'll Do

SilverSneakers Outbound

Call members who created accounts but haven't yet used their free fitness benefit

Encourage participation in 22,000+ gyms and live online classes

Promote wellness through yoga, senior boot camps, and more

No scripts-just authentic conversations that inspire action

Performance measured by call volume, average handle time (AHT), and schedule adherence

SilverSneakers Inbound

Answer questions like "Do I have this benefit?" and "How do I take a class?"

Help members find nearby locations and get started

Provide empathetic, kind support-these are friendly, curious callers

Measured on attendance, QA scores, AHT, and documentation

Prime Inbound

Support working adults (ages 18-55) with paid fitness memberships

Handle cancellations with soft retention offers (no sales pressure!)

Educate members on digital options and tiered packages

More transactional-less small talk, more solutions

Measured on call quality and offer rate (not sales quotas)

? What You Bring

Strong customer service and communication skills

Proficiency in data entry and Microsoft Office

Ability to multitask, prioritize, and meet deadlines

Empathy, patience, and a genuine desire to help others

Attention to detail and problem-solving skills

A quiet, distraction-free workspace with hardwired internet

Minimum speeds: 50 Mbps download / 20 Mbps upload (50 ft cable provided)

Experience Level

Entry-Level - No prior experience required. We'll train you to succeed!

Why You'll Love This Role

Make a positive impact on people's health and well-being

Work remotely with a supportive, mission-driven team

Be part of a company that values kindness, empathy, and professionalism

Help others take the first step toward a healthier life

Job Type & Location

This is a Contract position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $16.50 - $16.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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