Customer Service Support Entry Level

Jacobs • Fort Myers Beach, FL • 2h ago

Employee is responsible for providing assistance and information to the public. Knowledge in the areas of building plans review, permit issuance, zoning is desired but not required. Work may vary in complexity and responsibility.

The information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. This position is subject to a background check.

Essential Duties and Responsibilities

-Answer customer inquiries regarding building requirements, zoning, inspections, development orders, flood plain development requirements, coastal construction zones, contractor licensing, inspection tracking, and issuance of Certificates of Occupancy and/or Compliance using EnerGov software

-Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills.

-Enter permits into computer database and verify contractor licensing, insurances, 'strap' number, ownership and zoning of parcel in GIS

Also, may assist other administrative staff with overflow work, including word processing, data entry and Internet research tasks.

-Requires any combination of education and experience equivalent to graduation from High School / GED

-One year of customer service experience.

-Ability to deal with the public in a prompt, professional, and courteous manner.

-Ability to perform basic mathematical skills in determining square footage, linear feet, etc.

Ideally, you'll also have:

-Ability to learn associated computer systems applicable to permitting, such as GIS, EnerGov, etc.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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