Supervisor of Business Product Management
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Date: Nov 4, 2025
Location: PHOENIX, AZ, US, 85021-1807
Company: APS
Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
The Business Product Management Supervisor supports strategic product development across multiple domains, ensuring alignment with business goals and enterprise priorities. Leads a team of product managers in delivering impactful digital and operational solutions. Communicates product vision and objectives, supports portfolio planning and tracks progress towards measurable objectives (OKRs). Collaborates closely with cross-functional teams, stakeholders and end users to develop scalable, customer-focused solutions. Encourages a focus on delivering value through outcomes, not just outputs. Contributes to building a strong product management practice by mentoring team members, promoting innovation and driving consistent execution across the product portfolio.
Minimum Requirements
A four-year Bachelors degree in Business, Information Technology, Analytics or other job-related field from an accredited college or university plus three (3) years of experience in business solution development and delivery, including experience leading or coordinating teams. In lieu of bachelors degree, combination of college coursework and/or directly related experience in business solution development and delivery equaling seven (7) years.
Preferred Special Skills, Knowledge or Qualifications:
Experience in agile product development, including Scrum practices and backlog management.
Skills in stakeholder engagement, customer journey mapping and data-informed decision making.
Effective communicator with strong organizational and analytical skills.
Self-motivated with a focus on continuous improvement and delivering business value.
Experience in product lifecycle management, change management, training and enterprise implementation.
Proficiency in Microsoft Office applications, including advanced skills in Excel, Access, PowerPoint and Word.
Familiarity with digital technologies such as automation, mobile platforms and data visualization.
Understanding of federal and state regulations relevant to business operations.
Major Accountabilities
1) Supports product strategy and execution across multiple product teams and domains. Helps define product vision, scope and desired outcomes. Coordinates with product managers to ensure alignment with enterprise goals and consistent delivery. Communicates product vision and roadmap to stakeholders.
2) Applies design thinking and customer feedback to shape products that enhance user experience and operational efficiency. Owns product lifecycle from ideation through launch. Applies agile methodologies and iterative development.
3) Oversees market research and benchmarking efforts, ensuring customer insights and industry best practices inform product decisions and delivery. Ensures product requirements are clearly defined and aligned, managing the full product lifecycle to meet goals and user expectations.
4) Builds relationships with internal stakeholders to support decision-making, resolve issues and promote collaboration across teams.
5) Defines and tracks OKRs to measure product success, including adoption, cost recovery and customer satisfaction. Supports change management and training efforts to ensure successful adoption and sustainability of solutions.
6) Oversees the staffing, training, salary administration and performance management for a team of Product Managers. Provides coaching, feedback and development opportunities to build a high-performing team.
7) Oversees department operating budget, approves expenses, explains budget variances and recommends cost reductions aligned with workforce planning.
Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.
Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).
In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.
*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
*Working from a home office requires adequate technology and an appropriate ergonomic set up.
*Role @types are subject to change based on business need.
