Job Title
Administrative Associate IV
Agency
Texas A&M University - Corpus Christi
Department
Housing Administration
Proposed Minimum Salary
Commensurate
Job Location
Corpus Christi, Texas
Job Type
Staff
Job Description
TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.
TAMU-CC's beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.
Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) !
PURPOSE
This position is responsible for providing support to Islander Housing, Residence Life, Residential Experience, and the director by performing administrative duties for all staff members and supporting student development and event planning as needed.
DESCRIPTION
Functional Area 1: Administrative Support
Percent Effort: 60%
Coordinates daily office support activities and administrative interactions. Assist in the coordination of daily workflow and the resolution of complex, highly sensitive and confidential matters. Provide organizational planning and problem-solving skills.
Research and analyze administrative requirements for specific programs or projects. Provide technical information regarding administrative procedures, services, or programs.
Develop procedures for complex or specialized functions. Responds to inquiries and interprets rules, regulations, policies, and procedures. Monitor compliance with policies and procedures.
Maintains a variety of administrative, departmental and student records. Verifies, processes, and reviews forms, reports, tables, and other documents. Perform special analyses and project summaries.
Coordinate meetings, seminars, and other special events.
Coordinates the maintenance of files, records, office supplies, or equipment. Makes recommendations for process improvements, administrative changes, or new initiatives.
Functional Area 2: Office Management
Percent Effort: 25%
Maintains divisional employee/contact/birthday rosters on a continuous basis.
Arranges all travel for department and student travel (i.e. tropical storm evacuation) using the University provided travel tools and in compliance with travel policies. Process pre-travel requests and post-travel expense reports in a timely manner.
Handles and processes procurement and p-card expense reports for purchases while ensuring compliance with the established guidelines, state regulations, and University policies.
Works closely with professional staff in the department.
Receives and disseminates mail both, incoming/outgoing.
Maintains and orders departmental supplies/equipment as needed.
Collaborate with professional staff to monitor and oversee the Housing email inbox, ensuring that messages are properly tracked, routed, and addressed in a timely manner.
Functional Area 3: Customer Service
Percent Effort: 15%
Provides back-up assistance in answering phone lines and takes messages for all staff in the Islander Housing suite, as well as the main office number.
Collaborate with professional staff to monitor and oversee the Housing email inbox, ensuring that messages are properly tracked, routed, and addressed in a timely manner.
Provides service excellence and strives to meet or exceed caller needs with answers for basic questions and assistance finding solutions for callers.
Engages in active listening with callers, confirms or clarifies information and diffuses angry callers, as needed.
Ensures excellent customer service skills and support for all staff members, guests and students in the suite.
Provides backup/team support for other support staff in office.
QUALIFICATIONS
High school diploma or GED
Four (4) years of related experience.
Additional education may be considered as a substitute for the minimum requirement:
Associate's degree and two (2) years of related experience
Bachelor's degree
Intermediate skills with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), and the internet.
Ability to multi-task in a fast-paced environment.
Detail-oriented with a high degree of accuracy, maintaining records and have excellent organizational skills.
Strong written and verbal communication skills to be able to communicate courteously and effectively with students, faculty, staff, and public.
Strong interpersonal and organizational skills.
Ability to work with sensitive information and maintain confidentiality.
PREFERRED QUALIFICATIONS
Work experience at the collegiate level.
History of Strong Customer Service skills.
Experience/Knowledge of Workday, BANNER, Canopy, StarRez, FAMIS, Argos, CONCUR, Laserfiche
SALARY: $17.23 - $19.23/hourly.
$35,838.40 - $39,998.40/annually, approximately.
BENEFITS (rules, policies, eligibility apply)
From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.
Insurance (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf)
Medical
$0 - $30 per month for Employee Only coverage after university contribution ($920 value).
Up to 83% of premium covered by the university:
Employee and Spouse
Employee and Children
Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
On-campus wellness opportunities (https://www.tamucc.edu/human-resources/benefits/wellness-resources.php)
Work Life Solutions:
Counseling, Work Life Assistance, Financial Resources, and Legal Resources
Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php)
Public Loan Forgiveness
Book scholarships
100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php)
Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
Voluntary Tax Deferred Account/Deferred Compensation Plan
Time Off: (https://www.tamucc.edu/human-resources/time-off/index.php)
8+ hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
