CUSTOMER SERVICE MANAGER

Compass Group, North America • Oak Creek, WI • 2h ago

Fresh & Ready Foods

Position Title: CUSTOMER SERVICE MANAGER - Oak Creek, WI

Salary: $55000 - $57000

Growth. Opportunity. Excellence.

Fresh & Ready Foods is a member of Canteen. Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuel our growth . YOU bring enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. TOGETHER we'll continue transforming the micro-market, dining, coffee, and vending industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Job Summary

The Customer Service Manager (CSM) is responsible for overseeing daily customer service operations, ensuring timely and accurate order processing, resolving customer issues, and maintaining service quality standards. This role requires strong organizational skills, attention to detail, and the ability to collaborate across departments to support client success.

Key Responsibilities

Support daily operations, including production reporting and order management.

Monitor pending orders and resolve customer inquiries or delivery issues.

Prepare and distribute driver materials (e.g., temperature sheets, BOLs).

Maintain and update tracking logs, credits, and system data (Sage, Lightspeed).

Communicate product updates, pricing changes, and menu adjustments to stakeholders.

Coordinate special orders, holiday communications, and internal updates.

Provide accurate delivery ETAs using tracking tools (e.g., Samsara).

Support employee engagement initiatives and internal communications.

Qualifications:

Proven experience in customer service or operations management.

Proficiency in systems such as Sage, Lightspeed, and Microsoft Suite (specifically Excel).

Strong communication and problem-solving skills.

Ability to manage multiple tasks and prioritize effectively.

Detail-oriented with a focus on accuracy and efficiency.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf) for paid time off benefits information.

Req ID:1478381

Fresh & Ready Foods

Johanna P Heidler

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