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SERVICE OPERATIONS MANAGER - VA

Compass Group, North America • Richmond, VA • 2h ago

Canteen

Location: Virginia / West Virginia / Kentucky Region

Salary: $55,000 - $65,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

Canteen Vending, a leader in vending, micro-market, and office coffee solutions, is seeking a Service Operations Manager to oversee the coordination and completion of service calls across multiple branches in Virginia, West Virginia, and Kentucky.

This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and enjoys working with both people and technology. You'll play a central role in keeping our equipment up and running, ensuring our clients experience the dependable, high-quality service Canteen is known for.

Key Responsibilities

Oversee the scheduling and dispatching of service calls for vending machines, micro-markets, and office coffee equipment.

Coordinate daily technician assignments and routes across multiple branches to maximize efficiency.

Monitor and ensure timely completion of all service work orders.

Communicate regularly with customers to provide updates, resolve issues, and ensure satisfaction.

Collaborate closely with branch and regional leadership to maintain smooth, consistent operations.

Track performance metrics and analyze service data to improve response times and technician productivity.

Utilize service management systems and scheduling software to manage daily workflows.

Support a culture of accountability, customer focus, and continuous improvement within the service team.

Qualifications

Prior experience in service operations, scheduling, or dispatch management-ideally in a vending, foodservice, or route-based industry preferred.

Strong technical aptitude and comfort using service management software or similar tools.

Excellent communication, organization, and multitasking skills.

Ability to work independently while maintaining strong collaboration with remote teams.

Customer-first mindset with a proactive, problem-solving approach.

Willingness to travel periodically across branches in Virginia, West Virginia, and Kentucky.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Canteen.pdf) for paid time off benefits information.

Req ID: 1478788

Canteen

Leticia Pinon

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