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Virtual Emergency Care Operations Manager

Wellpath • Franklin, TN • 1d ago

You Matter

Make a difference every day in the lives of the underserved

Join a mission driven organization with a people first culture

Excellent career growth opportunities

Join us and find a career that supports:

Caring for overlooked, underserved, and vulnerable patients

Diversity, equity, inclusion, and belonging

Autonomy in a warm team environment

Growth and training

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:

DailyPay, receive your money as you earn it!

Tuition Assistance and dependent Scholarships

Employee Assistance Program (EAP) including free counseling and health coaching

Company paid life insurance

Tax free Health Spending Accounts (HSA)

Wellness program featuring fitness memberships and product discounts

Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee @type and length of service.

Why Us

Now is your moment to make a difference in the lives of the underserved.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to "Always Do The Right Thing!", and to collectively do our part to heal the world, one patient at a time.

Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan.

We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support.

How you make a difference

The Virtual Emergency Care Operations Manager leads day-to-day operations, site implementations, and service optimization for telehealth emergency care. They manage stakeholder engagement, coordinate cross-functional support teams, and deliver performance reports to leadership. This role oversees provider licensing, develops training materials, and standardizes onboarding workflows. The manager drives strategic initiatives to expand telehealth services while ensuring data integration across healthcare systems. They also provide onsite and remote support for service launches and ongoing operations.

Key Responsibilities

Manage operations, site implementations, and growth initiatives for Virtual Emergency Care

Coordinate with multidisciplinary teams and ensure consistent service delivery

Oversee licensing compliance and telehealth training materials development

Deliver performance reports and drive service improvements using data insights

Support onboarding, service launches, and ongoing operational excellence

Qualifications & Requirements

EDUCATION

Bachelor's Degree from an accredited college or university in a related field: computer science, health profession, administrative or related discipline

Master's degree in a healthcare related field preferred

EXPERIENCE

Minimum of three (3) years of job-related experience, or post-graduate studies, or a combination

Experience in the development, implementation, and management of healthcare services preferred

Experience in telemedicine preferred

Advanced knowledge/experience with Microsoft Office applications including Excel, Word, and PowerPoint required

LICENSES/CERTIFICATIONS

None required

We are an Equal Employment Opportunity Employer

We are committed to fostering, cultivating, and preserving a culture of uniqueness.

We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees.

We encourage you to apply! If you are excited about a role but your experience doesn't seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.

We are an Affirmative Action Employer in accordance with applicable state and local laws.

Quick Apply (https://careers-wellpath.icims.com/jobs/182483/virtual-emergency-care-operations-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-336175207)

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