Administrative Operations Manager

Applied Research Associates, Inc. • Raleigh, NC • 5h ago

Description

What you'll do as an Administrative Operations Manager

Operational and Administrative Management

Oversee day-to-day operations across administrative and operational support groups, such as HR/Recruiting, Facilities, Reception, Admin, Safety and Accounting, to ensure effective coordination and customer service delivery.

Oversee the implementation and maintenance of the administrative processes, systems, and workflows relevant to the operational support groups, to enhance efficiency and consistency.

Manage office operations, budget tracking, procurement, and resource allocation to support business needs.

Ensure administrative processes are compliant with applicable laws and regulations by partnering with individuals leading each group and Corporate Specialists.

Partners with operational support leads to identify operational bottlenecks and opportunities to streamline processes that can enhance cross-functional coordination, while ensuring alignment with organizational goals.

Develop operational staff by coaching, assigning workloads, set performance goals, and conduct evaluations.

Foster a collaborative and customer-focused team culture that emphasizes accountability, communication, teamwork and customer service excellence.

Coordinate with IMS leadership and HR Administrator regarding staffing plans, onboarding, and training for administrative and operational support personnel.

Leadership Support

Provide high-level operational and administrative support to Sector Manager and Assistant Sector Manager.

Maintain and track critical leadership action items (AIs), decisions, and deliverables to ensure timely completion and visibility across teams.

Prepare and coordinate executive-level briefings, talking points, reports, and summaries for leadership engagements, reviews, and corporate meetings.

Serve as a key liaison between leadership and functional support teams to align priorities and communicate expectations timely.

Administrative Operations Manager Requirements

Education:

Bachelors or equivalent years of experience

Experience and Skills Required:

Minimum 10-12 years of relevant experience

Experience with building relationships with leaders throughout an organization

Ability to multitask while maintaining high degree of attention to detail, accuracy and poise under pressure

Experience supporting senior leadership and coordinating cross-functional activities

Excellent interpersonal skills with pleasant and positive demeanor

Must be able to work independently as well as within a team

Strong project management, organizational and problem-solving skills

Proficient with MS Word, Excel, PowerPoint and Outlook

Ability to exercise good judgment and decision making when necessary

Proactively takes initiative

Demonstrates assertiveness and confidence

Excellent verbal and written communication skills, with experience developing executive-level deliverables

Preferred:

Experience in a government contracting environment

Qualifications

Behaviors

Required

Functional Expert: Considered a thought leader on a subject

Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

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