Medical Customer Service

Robert Half • Worthington, OH • 3h ago

Description

We are looking for a dedicated Customer Service Representative based in the Columbus, OH with remote flexibility. This is a long-term contract position where you will play a critical role in supporting health care professionals and patients with questions. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.

Responsibilities:

Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.

Handle a minimum of 60-80 calls per day to maintain productivity standards.

Utilize computer systems to track and manage scheduling data effectively.

Collaborate with experienced employees during training and transition to working independently.

Maintain professionalism while managing interruptions and prioritizing tasks.

Apply medical knowledge to assist patients and enhance scheduling processes.

Demonstrate familiarity with healthcare systems and EMR data coordination.

Ensure adherence to business casual dress code while engaging with patients and team members.

Provide excellent customer service to address patient inquiries and concerns.

Follow established protocols and guidelines to meet organizational goals.

Requirements

Proven experience in customer service or scheduling roles (3+ years)

Strong proficiency in computer systems for data tracking and management.

Familiarity with medical terminology and healthcare processes is highly preferred.

Ability to handle a high call volume efficiently and with attention to detail.

Excellent communication skills, both verbal and written.

Capacity to work independently after training while managing interruptions.

Knowledge of healthcare systems such as EMR (NextGen, EPIC, eClinical etc.) is a plus.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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